Frontman
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omnichannel Customer Support
- Self-Service Portals
- FAQs
- Knowledge Base
- Chat Widget
- Unified Team Inbox
- Ticket Management
- In-Ticket Collaboration
- To-Do Lists
- Task Reminders
- SLA Management
- Support Reports & Analytics
Pricing Info
Pricing Info
DeskXpand offers three enterprise pricing plans for users to choose from. Here are the details of each plan:
Starter – $0
- Free for a lifetime
- Maximum of 3 users or agents
- Free 1-month support
- Email ticketing
- Self-service support portal
- Ticket & Website forms
- Ticket response
- Ticket status
- Ticket priority
- Requester’s details
- Ticket filtering
- Multiple file attachments
- Ticket conversations sorting
- Public & Private notes
- Customized ticket data fields
- Agent group & role management
- Customer/contact management
- Knowledge base articles, categories, & folders
- Customize public portal
- In-depth helpdesk reports & analytics
- Dashboard
- Support via email, ticket & knowledge base
Essential – $5/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Starter Plan, Plus:
- To-Do lists
- To-Do reminders
- Customized ticket statuses
- Business hours
- Dependent ticket data fields
- Dynamic ticket forms
- Multiple products
- Customized agent roles
- Customized company & contact data fields
- Customer timelines
- Approval processes
- Article templates
- Customized email servers
Premium – $7/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Essential Plan, Plus:
- Ticket templates
- Ticket assignment load balancing
- Multiple Business hours
- Multiple products content management
- Customized CSS
- Fully Customized portal
- Customized domain mapping
- Data export
Integrations
Integrations
DeskXpand integrates with:
- Amazon Web Services
- Salesforce
- Microsoft Dynamics CRM
- Magento
- Shopify
- Trello
- Jira
- Google Forms
- SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Analista de Sistemas, Scott A. Precourt
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Company Email
sales@deskxpand.com
Contact No.
Company's Address
DeskXpand
Biztech IT Consultancy Pvt. Ltd., C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat
India
DeskXpand Comparisons
Popular DeskXpand Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Dialogue engine
- Live chat
- Inbuilt business intelligence and analytics
- Answer bots
- Ticket management
- Integration
Pricing Info
Frontman offers four enterprise pricing plans. Here are the inclusions of each package:Free Forever – $0
- Up to 100 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Broadcast Message
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 50 Mails/Month
- Add Dialogue
- Train Frontman
- Analytical Dashboard
- Audience Manager
- 30 Days Data Retention Policy
- Self-Serve Knowledge Base
- Basic Support via Email
- UTM Tracking
Individual – $25/month
- Up to 2000 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 2000 Mails/Month
- A/B Split
- Goal Tracker
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 60 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 5
- UTM Tracking
- Custom Display
Business – $250/month
- Up to 25000 Monthly Active Users
- 2 Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- 5000 OTP User Verification Requests/Month (By Email)
- 1000 OTP User Verification Requests/Month (By Phone)
- 1000 Geolocation Requests/Month
- Custom Regex
- 5000 Mails/Month
- 1000 SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 2 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
Enterprise – By quote
- Custom Monthly Active Users
- Custom Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Remove Makerobos Logo
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom OTP User Verification Requests/Month (By Email)
- Custom OTP User Verification Requests/Month (By Phone)
- Custom Geolocation Requests/Month
- Custom Regex
- Custom Mails/Month
- Custom SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 5 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
Integrations
Frontman provides integration with customer support, ticketing tools, and the following third-party applications:
- Zoho
- MailChimp
- Zapier
- Salesforce
- Gmail
- WordPress
- Zoom
- Dropbox
- Now
- Shopify
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jeep, InsuranceDekho, HealthCare at Home
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Frontman is a chatbot powered by AI, allowing businesses to engage with their leads and customers.
Company Email
Company's Address
Makerobos Innovation Labs
Swej Farm Rd, Rajasthan 302019
India
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Popular Frontman Alternatives
Almost as important as features and client support level are pricing plans provided by DeskXpand and Frontman. Even though pricing should not be the sole factor it’s without a doubt a key thing to think about. You should expect a flexible pricing package that can be adjusted to your company size and painlessly scaled up if your business develops. Be sure that you don’t choose pricing plans that include advanced functionalities that you won’t find useful and always try to contact with the vendor directly as big companies can usually benefit from more affordable prices. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it’s like to work with DeskXpand and Frontman.
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