DeskXpand
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omnichannel Customer Support
- Self-Service Portals
- FAQs
- Knowledge Base
- Chat Widget
- Unified Team Inbox
- Ticket Management
- In-Ticket Collaboration
- To-Do Lists
- Task Reminders
- SLA Management
- Support Reports & Analytics
Pricing Info
Pricing Info
DeskXpand offers three enterprise pricing plans for users to choose from. Here are the details of each plan:
Starter – $0
- Free for a lifetime
- Maximum of 3 users or agents
- Free 1-month support
- Email ticketing
- Self-service support portal
- Ticket & Website forms
- Ticket response
- Ticket status
- Ticket priority
- Requester’s details
- Ticket filtering
- Multiple file attachments
- Ticket conversations sorting
- Public & Private notes
- Customized ticket data fields
- Agent group & role management
- Customer/contact management
- Knowledge base articles, categories, & folders
- Customize public portal
- In-depth helpdesk reports & analytics
- Dashboard
- Support via email, ticket & knowledge base
Essential – $5/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Starter Plan, Plus:
- To-Do lists
- To-Do reminders
- Customized ticket statuses
- Business hours
- Dependent ticket data fields
- Dynamic ticket forms
- Multiple products
- Customized agent roles
- Customized company & contact data fields
- Customer timelines
- Approval processes
- Article templates
- Customized email servers
Premium – $7/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Essential Plan, Plus:
- Ticket templates
- Ticket assignment load balancing
- Multiple Business hours
- Multiple products content management
- Customized CSS
- Fully Customized portal
- Customized domain mapping
- Data export
Integrations
Integrations
DeskXpand integrates with:
- Amazon Web Services
- Salesforce
- Microsoft Dynamics CRM
- Magento
- Shopify
- Trello
- Jira
- Google Forms
- SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Analista de Sistemas, Scott A. Precourt
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Company Email
Contact No.
Company's Address
DeskXpand
Biztech IT Consultancy Pvt. Ltd., C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat
India
DeskXpand Comparisons
Popular DeskXpand Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
ITSM:
- Event management
- Incident management
- Problem management
- Change management
- Release management
- Service Request Management
- Service Level Management
- Knowledge management
- Asset and Configurations Management
- Availability Management
- Capacity Management
- Service Continuity Management
- Service Portfolio Management
ITAM:
- Asset management
- Configuration Management
- EasyVista Discovery
ITFM:
- Renewals management
- Invoice Management
- Management of investment requests
- Logistic
- Tax management
Pricing Info
Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.
Integrations
EasyVista offers integration with the following business systems and applications:
- Bomgar
- Nexthink
- Single Sign-On
- Cherwell Service Management
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Covenant Health, Arkema, Auchan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.
Company Email
Contact No.
Company's Address
3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019
EasyVista Comparisons
Popular EasyVista Alternatives
If you continue having doubts about which software will work best for your company it might be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular every software is and how large is its online presence. For example DeskXpand Twitter account has currently 19 followers. At the same time EasyVista Twitter is followed by 891 users.
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