What is better DeskRoll or Vivantio? Buying the ideal Customer Support Software product is all about cross-checking various solutions and determining the top program for your specific needs. Our unique system provides you with an instant look at the general rating of DeskRoll and Vivantio. For overall quality and performance, DeskRoll scored 7.8, while Vivantio scored 8.4. On the other hand, for user satisfaction, DeskRoll earned N/A%, while Vivantio earned 93%.
Below you can also check their features, terms, plans, etc. to see which software will be more suitable for your situation. One critical feature to check is if the software allows you to enable/disable restrictions on different types of users to protect any critical corporate data.
Users who don't have much time or would like to get a Remote Support Software advice from our experts might want to examine these top choices for this year: Atera, ScreenConnect, Zendesk.
The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.
Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both DeskRoll and Vivantio were tested by a panel of independent SaaS experts who carried out a thorough examination of all key elements of each service. Their total rating was prepared with unique SmartScore algorithm that provides a separate partial score to every factor including: main features, client support, mobile device support, security, customer satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only factor essential to a business so we make sure we pay attention to all aspects of a app before giving it a final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
