What is better Deskforce or Genesys? There are many Customer Support Software products available for businesses these days. The simplest way to find out which app fits your needs best is to compare them side by side. For example, here you can compare Deskforce and Genesys for their overall score (8.0 vs. 7.5, respectively) or their user satisfaction rating (N/A% vs. N/A%, respectively).
It’s also possible to check their capabilities and pricing stipulations along with other helpful data below. When matching products be sure to analyze their corresponding capabilities and mark their disparities to obtain a clearer picture of both deals. Similarly, bear in mind to check non-core issues like security, backup, usability, and customer support.
In case you you need to quickly identify the top Call Center Software according to our review team we advise you try out these solutions: JustCall, Freshdesk Contact Center, Zendesk.
Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Deskforce integrates with the following business systems and applications:
Salesforce
Microsoft Dynamics
Zendesk
Zoho
Bitrix
SugarCRM
HighRise
Vtiger
Zurmo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CallQuall
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
You shouldn’t count on simply a broad array of useful tools and adjustable pricing from a reliable Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that when you have any questions about Deskforce or Genesys, or you struggle with some problems, or perhaps you’ll want to request a specific update or feature useful to your business you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can benefit from individual training or at least an FAQ you can use.
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