What is better Deskero or Zoho Desk? Getting the ideal Customer Support Software product is all about evaluating numerous solutions and identifying the top application for your specific needs. Our proprietary algorythm provides you with an instant look at the general rating of Deskero and Zoho Desk. For total quality and performance, Deskero scored 8.0, while Zoho Desk scored 9.0. On the other hand, for user satisfaction, Deskero earned N/A%, while Zoho Desk earned 100%.
Below you can also check their functionalities, terms, plans, etc. to determine what program will be more appropriate for your needs. One critical aspect to assess is if the software lets you to toggle on/off limitations on different types of users to limit the exposure of any sensitive business data.
We realize that not all companies have enough time to test a large number of various products, so we created a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Freshsales, Salesforce CRM, HubSpot Smart CRM.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
All the data, information and experiences that we offered in this analysis were collected from official vendor sites, marketing resources available online, actual experience from real clients as well as our own hands-on use of every service by a professional reviewer. We do our best to thoroughly test each service, so we not only test it ourselves, but we also match our observations with experiences of other users from the B2B community.
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