TeamSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact Center
- Support Ticket System
- Live Support Chat
- Customer Portal
- Knowledge Base
- Voice
- Web
- SMS
- Social
- IP Messaging
- Video
Chat Platforms
Pricing Info
Pricing Info
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
- Up to 3 Agents
- Unlimited Channels
- Web Widget
- Unified Communication (100 minutes per month)
- CRM included (1 Workgroup, max 3,000 contacts)
- Ticket System included
- Telephony (Voice essential, max 1 phone number)
- Self-service, Email support
Standard – $8/month
- All Starter features
- Unlimited Agents
- Unified Communication (250 minutes per month)
- CRM included (1 Workgroup, max 10,000 contacts)
- Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
- All Standard features
- Unified Communication included (1,000 min/mo)
- CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
- All Advanced features
- Unified Communication included (2,000 min/mo)
- CRM included (3 Workgroups, max 100,000 contacts)
- Self-service, Email, Phone support
Plus – $89/month
- All Enterprise features
- Unified Communication included (unlimited min/mo)
- CRM included (10 Workgroups, unlimited contacts)
- Self-service, Email, Phone support
Other plans and pricing options are also available.
Integrations
Integrations
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Company Email
contacts@dataknowl.com
Contact No.
Company's Address
Complexity Intelligence, LLC
533 Airport Boulevard, Suite 400
Burlingame CA, 94010
USA
DataKnowl Comparisons
Popular DataKnowl Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent tools
- Intuitive online help desk interface
- Customizable dahsboard
- Powerful search
- Integrated screen recordings
- Mobile agent tools
- Ticket automation
- SLA management
Collaboration
- WaterCooler social networking tool
- Groups
- Internal chat
- Wiki
- Community
Customer self-service
- Advanced portal tools
- Ticket deflection
- Knowledge base
Multi-channel support
- Email integration
- Integrated live chat
- Facebook integration
- Integrated customer database
- Product database
- Track service contracts
- Integration with popular CRM systems
Management tools
- Reporting and metrics
- Rights management
- Integration with business intelligence systems
Pricing Info
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $50 per agent per month, billed annually
- Designed for end-user customer support or internal help desk operations;
- Lets you easily assign, track and manage support requests.
Enterprise –
$65 per agent month, billed annually
- You can connect customer support
- Product development and product management
- Teams can use the same tool and share data
- Track support issues, product bugs, defects, and feature enhancements.
Integrations
TeamSupport integrates with the following business systems and applications:
- JIRA
- ServiceNow
- HubSpot
- Slack
- Salesforce.com
- Beanstalk
- Highrise
- MailChimp
- Nicereply
- Zoho Reports
- Dropbox
- Zapier
- Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Company Email
sales@teamsupport.com
Contact No.
Company's Address
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
TeamSupport Comparisons
Popular TeamSupport Alternatives
If you are still having second thoughts about which service will work best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular a given software is and how extensive is its online presence.For instance, if you analyze DataKnowl LinkedIn page you’ll see that they are followed by 0 people. In case of TeamSupport the amount of followers on their LinkedIn page is 2431.
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