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Compare CXQuest vs Qualtrics CX

What is better CXQuest or Qualtrics CX? With different functionalities, pricing, terms, and more to evaluate, choosing the right Customer Experience Management Software for your firm is hard. Nevertheless making use of our system, it's easy to match the features of CXQuest and Qualtrics CX as well as their general SmartScore, respectively as: 6.2 and 9.1 for overall score and 100% and 100% for user satisfaction.

You can also review them feature by feature and see which application is a more suitable fit for your company. Remember to ask for a free trial first prior to getting a plan to see how the solution works in real scenarios.

Our experts made sure to prepare reviews of all popular Customer Experience Management Software products available out there, but among all the ones we reviewed these three caught our special attention: Qualtrics CX, Yotpo, Smartlook.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Retention management
  • Multi-channel surveys
  • Service communication analysis
  • Behavioral tracking
  • Online and social media reputation tracking and improvement
  • Customer knowledge improvement
  • Multi-channel feedback collection
  • Facebook and twitter specific parameters
  • External experience data
  • Google alerts
  • Recovery management
  • Retention marketing
  • CLV predictions
  • Experienced based segmentation
  • CX analysis
  • Adaptable and scalable
  • Self-service platform
  • Data export

Pricing Info

CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Allianz, Hilton, STAMFORD Tyres

Integrations

CXQuest integrates with the following business systems and applications:

  • Trello
  • Google Calendar
  • Slack
  • Webhooks, IMAP and Email by Zapier
  • Pipedrive
  • WordPress
  • Evernote
  • Twitter
  • Typeform
  • Google Contacts
  • ActiveCampaign
  • Infusionsoft
  • Hubspot
  • Asana
  • Dropbox
  • Salesforce
  • Zendesk
  • Instagram
  • Eventbrite

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SaaS, big-data software for enterprises, customer experience and retention management, multi-channel surveys, behavioral and online reputation tracking.

Company Email

sales@cxgroup.co

Contact No.

Company's Address

2701 S Bayshore Drive, #303
Coconut Grove, FL 33133
USA

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

If you are still having second thoughts about which app will be best for your business it may be a good idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular each software is and how large is its online presence. For example CXQuest Twitter profile has currently 489 followers. At the same time Qualtrics CX Twitter is followed by 35644 people.

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