Smartlook
NOAWARDS
YET
Pricing:
Starting from $499
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Proactive Customer Retention
- Account Health Monitoring
- Churn Risk Analysis
- Multiple Perspectives
- Automated CSM Workflows
- Playbooks
- AI Digital Assistant
- Product Adoption
- Produce Usage Behavior
- Anomaly Detection
- Customer Relationship
- Upsell Opportunity Tracking
- Customer Onboarding
- CSM Portfolio Management
- Customer Segmentation
- Task Management
- Alerts
- SaaS Integrations
Pricing Info
Pricing Info
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
- Designed for SaaS businesses having a small CSM team
- 1 SaaS product
- Customer communications
- Account health tracking
- Customer onboarding & CSM workflows
- CSM’s portfolio management
- Tasks & alerts
- Customer success journeys
- Predictive account analytics
- Revenue forecasts
- Standard SaaS system integrations
- Support via email
Business – by quote
- Suitable for SaaS businesses with a large CSM team and mature CSM practices
- All features in Grow Plan, Plus:
- Standard SaaS system integrations + customizable rules
- Support via live chat
Enterprise – by quote
- A CSM solution for SaaS businesses with a wide range of teams and products
- All features in Business Plan, Plus:
- Standard SaaS system integrations + customizable rules & two-way sync
- Multiple SaaS products
- Support via phone
Integrations
Integrations
CustomerSuccessBox integrates with:
- Pipedrive
- Chargebee
- Infusionsoft
- Salesforce
- Salesforce Desk
- Zuora
- Chargify
- Microsft Dynamics CRM
- Zoho
- Stripe
- Braintree
- Capsule
- Jira
- WOOTRIC
- Close.io
- Nicereply
- AmoCRM
- Freshsales
- Freshdesk
- Promoter
- Ask Nicely
- Intercom
- GoCardless
- Uservoice
- 3Scale
- SalesforceIQ
- Zendesk
- GoToMeeting
- ChatMogul
- Capsule
- Kayako
- Segment
- Help Scout
- Recurly
- Intacct
- Insightly
- Zendesk
- Mixpanel
- Delighted
- Gmail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pipedrive, Hiver, Raken
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Company Email
sales@customersuccessbox.com
Contact No.
Company's Address
Promoto, Inc.
44 Tehama St, San Francisco, California 94105
USA
CustomerSuccessBox Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below is a list of Smartlook’s key features:
- Recordings
- Advanced filtering
- Always-on recording
- Visitor journey
- Heatmaps
- Automatic event tracking
- Event statistics and breakdown
- Funnels
- Customizable dashboard
- Email reporting for events and funnels
- Rage clicks
- Java Script Errors
- Anomalies alert
- Retention tables
- Mobile app
Pricing Info
All premium plans include a 10-day free trial with all the features included in the Business plan.
For Website Analytics
Free
Recording & Heat Maps
- Up to 1,500 sessions per month
- Up to 3 heatmaps
- Support for Ajax and single-page apps
- Up to 3 notes
Analytics
- 2 events
- 1 funnel
- Export graphs
- Event manager
- Event picker
Data Access
- 1 month data history access
- Retroactive data
- Personal data anonymization
- GDPR compliance
Administration & Support
- Up to 3 projects
- 2 team members
Startup – $31/month
All Free features, plus:
-
Up to 100,000 sessions per month
- Always on recording
- Up to 10 heatmaps
- Historical data in heatmaps
- Better heatmaps precision
- Different types of visitors in heatmaps
- Recordings and heatmaps sharing
- Up to 50 notes
- 4 events
- Access to censored data
- API and user identification
- Up to 5 projects
- 4 team members
Business – $79/month
All Startup features, plus:
-
Up to 200,000 sessions per month
- Up to 30 heatmaps
- Up to 200 notes
- 12 events
- 4 funnels
- Merge events
-
Up to 12 months data history access
- Up to 20 projects
- 10 team members
- Live chat support
Ultimate – Contact vendor
All Business features, plus:
-
Custom number of sessions per month
- Custom number of notes
- DevTools
- Custom number of events
- Custom number of funnels
- Data history access (custom number of days)
- Public API
- Premium integrations
- Sampling
- Custom number of projects
- Custom number of team members
- Single Sign-on
- Custom paperwork
For Mobile Analytics
Free Mobile
-
iOS + Android recording platform
-
Ordinary App and ReactNative recording frameworks
- Up to 5,000 sessions per month
- Up to 3 notes
Analytics
- Up to 2 events
- 1 funnel
- Export graphs
- Merge events
Data Access
- 1 month data history
- Retroactive data
- Personal data anonymization
- GDPR compliance
Administration & Support
- Up to 3 projects
- 2 team members
Startup Mobile – $53/month
All Free Mobile features, plus:
- Up to 25,000 or more per month
- Visitor journey
- Up to 50 notes
- Up to 2 events
- Access to censored data
- API and user identification
- Up to 5 projects
- 4 team members
Business Mobile – $108 per month
All Startup Mobile features, plus:
- Up to 200 notes
- Rendering modes
- Recording quality
- Framerate
- Up to 12 events
- 4 funnels
-
Up to 12 months data access history
- Up to 20 projects
- 10 team members
- Live chat support
Ultimate Mobile – Contact vendor
All Business Mobile features, plus:
- Unity and Metal recording frameworks
- Custom number of notes
- Custom number of events
- Custom number of funnels
- Data history access (custom number of days)
- Public API
- Premium integrations
- Sampling
- Custom number of projects
- Custom number of team members
- Single sign-on
- Custom paperwork
Integrations
Smartlook integrates with the following third-party software solutions and operating systems:
- Android
- iOS
- ReactNative
- Unity engine
- Unreal engine
- Cocos
- Firebase Crashlytics
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kiwi.com, CDN77, DeVono Cresa
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize them for conversion.
Company Email
sales@smartlook.com
Company's Address
Smartlook.com, s.r.o.
Šumavská 524/31
602 00 BrnoBrno, Czech Republic 60200
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All the data, information and experiences that we offered in this table were collated from official vendor sites, advertising content available online, actual experience from real users as well as our individual everyday use of every service by a professional reviewer. We do our best to extensively examine every app, as a result we not only examine it ourselves, but we also correlate our findings with views of other members from the B2B community.
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