What is better CustomerSuccessBox or Confluent? The ideal Business Intelligence Software is a service that can deal with your company’s specific demands. You can identify which choice is best suited for your enterprise if you assess numerous products before you decide which one is the best.
As an example, CustomerSuccessBox and Confluent are scored at 8.6 and 8.9, respectively, for total quality and performance. Similarly, CustomerSuccessBox and Confluent have a user satisfaction rating of 95% and 99%, respectively, which reveals the general feedback they get from customers. Better yet, reach put to a regular user of the software and ask for their opinion regarding the solution in question.
At the moment, the most popular services in our Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Confluent offers three quote-priced enterprise pricing plans for users to choose from. Choose a suitable plan for your needs, and contact support for a quote:
Confluent integrates with the following business systems and applications:
Amazon Web services
Attunity
MongoDB
Syncsort
Couchbase
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Priceline.com, Nordea, CapitalOne
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Confluent is a reliable, high-performance stream data platform which leverages Apache Kafka to help companies to manage and organize data from different sources.
When you pick a service that you are sure will work best for your business you shouldn’t simply focus on what reviewers have to say about it. Very often individual experience with the app may be different, depending on specific preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every solution to give you a reliable impression of how real users of CustomerSuccessBox and Confluent estimate their experience with the software. Our algorithm is based on advanced analysis of product appearances on other websites, social media as well as blogs, so you are going to obtain a full and reliable picture of what other clients think about every solution. In this case CustomerSuccessBox has a total satisfaction rating at 95% while for Confluent 99% of users claim they had a positive experience with it.
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