Compare Kapture CRM vs. CustomerICare

Today’s businesses want the best CRM Software product to remain competitive. On this page we help you with buying the best software, by allowing you to examine CustomerICare and Kapture CRM down to the very details of their individual modules. It's also possible to examine our total scoring values, which rate the software overall quality and performance. CustomerICare got a 7.0 score, while Kapture CRM has a score of 8.5. Likewise, you may compare their general user satisfaction rating: 85% (CustomerICare) against 99% (Kapture CRM). Remember to choose the software that best addresses your most urgent priorities, not the software with the most robust features. People who want to save some time or need a CRM Software recommendation from our team may want to examine these top choices for this year: Freshdesk, HubSpot CRM, Pipedrive.
Software

Kapture CRM

VS

CustomerICare

VS

Kapture CRM screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

85% ?

Pricing

Pricing

$10

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Pricing Details

Pricing Details

Learn more about Kapture CRM pricing Learn more about CustomerICare pricing
Pricing Info

Pricing Info

Kapture CRM offers three enterprise pricing plans for users to choose from. There is also a free trial available if you want to try out the software first.

Here are the details:

Gold Plan – $10/user/month

  • Minimum 1 user
  • Campaign management
  • Lead management
  • Custom email, invoice, quotation
  • Email notifications
  • Chat plugin
  • Ticketing and task management
  • Mobile app
  • 350+ reports
  • Payment and collections
  • Chat and email support
  • 1 GB storage

Platinum Plan – $20/user/month

  • All features of the Gold plan
  • Minimum 5 users
  • Email and SMS notifications
  • Custom Report engine
  • Webfrom and telephony integration
  • Chat, email and phone support
  • Document repository
  • API
  • 2 GB storage
  • Paypal payment gateway

Enterprise Plan – $35/user/month

  • All features of the Premium plan
  • Minimum 20 users
  • Dedicated account manager
  • Custom workflows
  • Unlimited storage
  • Customer login
  • Any payment gateway

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Email

Contact Email

Sales@Kapturecrm.com sales@customericare.com
Languages Supported

Languages Supported

English English
Phone Number

Phone Number

+91-7899887755 8943048148
Prominent Customers

Prominent Customers

Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Features

Features

Kapture CRM FEATURES

  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Portal
  • Email Marketing
  • Lead Management
  • Lead Scoring
  • Lead Tracking
  • Social Media Integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Supported Integrations

Supported Integrations

Kapture CRM platform has inbuilt APIs that integrates with existing systems such as call centers, Oracle, SAP, Microsoft, and Facebook.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which product will be best in your case it may be a sound idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular a given service is and how wide is its online presence.For instance, if you analyze CustomerICare LinkedIn page you’ll see that they are followed by 8 people. In case of Kapture CRM the volume of followers on their LinkedIn page is 33.