Compare Kapture CRM vs. CustomerICareWhen scouting for the appropriate CRM Software for your business it is suggested that you examine the features, prices, along with other crucial info regarding the product and vendor. Here, you can check the parallels and discrepancies between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and Kapture CRM (overall score at 8.5 and user satisfaction at 99%). You may also examine their unique details, such as functions, plans, pricing, terms, etc. What is more, analyze the terms closely for information on extra charges, such as, installation, independent customer service, upgrade fees, cloud storage fees, and other similar charges. We did our best to review all popular Customer Support Software solutions available out there, but among them these three deserved our special attention: Samanage, LiveAgent, Freshdesk.
|Quote-based||Monthly payment | Quote-based|
An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
Guide your web visitors and nurture them to become leads and make more conversions.
|Types of Clients|
Types of Clients
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
| Adjetter Media Network Pvt Ltd.|
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Learn more about Kapture CRM pricing||Learn more about CustomerICare pricing|
Kapture CRM offers three enterprise pricing plans for users to choose from. There is also a free trial available if you want to try out the software first.
Here are the details:
Gold Plan – $10/user/month
Platinum Plan – $20/user/month
Enterprise Plan – $35/user/month
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
Kapture CRM platform has inbuilt APIs that integrates with existing systems such as call centers, Oracle, SAP, Microsoft, and Facebook.
|List of Features|
List of Features
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Both CustomerICare and Kapture CRM were evaluated by a panel of independent SaaS experts who conducted a full study of all core elements of every software. Their ultimate rating was calculated using our unique SmartScore model that gives a separate partial score to every factor including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We know useful features are not the only factor crucial to a business so we do our best to pay attention to all aspects of a solution before calculating its final rating.