Compare CustomerICare vs. Kapture CRM

When scouting for the appropriate CRM Software for your business it is suggested that you examine the features, prices, along with other crucial info regarding the product and vendor. Here, you can check the parallels and discrepancies between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and Kapture CRM (overall score at 8.5 and user satisfaction at 99%). You may also examine their unique details, such as functions, plans, pricing, terms, etc. What is more, analyze the terms closely for information on extra charges, such as, installation, independent customer service, upgrade fees, cloud storage fees, and other similar charges. Our experts made sure to review all popular Customer Support Software services offered out there, but among them these three caught our special attention: Samanage, Freshdesk, LiveAgent.
Comparison

CustomerICare

VS

Kapture CRM

VS

CustomerICare screenshot Kapture CRM screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

85% ?

Customer Experience

99% ?

Cost

Cost

$22

$10

Pricing Type

Pricing Type

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
Quick Links
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008
Languages

Languages

International International
Vendor Email

Vendor Email

sales@customericare.com Sales@Kapturecrm.com
Contact Phone

Contact Phone

8943048148 +91-7899887755
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Kapture CRM pricing
Customer Support

Customer Support

Phone Live Support
Phone
Ticket Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Info

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Kapture CRM offers three enterprise pricing plans for users to choose from. There is also a free trial available if you want to try out the software first.

Here are the details:

Gold Plan – $10/user/month

  • Minimum 1 user
  • Campaign management
  • Lead management
  • Custom email, invoice, quotation
  • Email notifications
  • Chat plugin
  • Ticketing and task management
  • Mobile app
  • 350+ reports
  • Payment and collections
  • Chat and email support
  • 1 GB storage

Platinum Plan – $20/user/month

  • All features of the Gold plan
  • Minimum 5 users
  • Email and SMS notifications
  • Custom Report engine
  • Webfrom and telephony integration
  • Chat, email and phone support
  • Document repository
  • API
  • 2 GB storage
  • Paypal payment gateway

Enterprise Plan – $35/user/month

  • All features of the Premium plan
  • Minimum 20 users
  • Dedicated account manager
  • Custom workflows
  • Unlimited storage
  • Customer login
  • Any payment gateway
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Kapture CRM platform has inbuilt APIs that integrates with existing systems such as call centers, Oracle, SAP, Microsoft, and Facebook.

List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Kapture CRM FEATURES

  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Portal
  • Email Marketing
  • Lead Management
  • Lead Scoring
  • Lead Tracking
  • Social Media Integration
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and Kapture CRM were evaluated by a panel of independent SaaS experts who conducted a full study of all core elements of every software. Their ultimate rating was calculated using our unique SmartScore model that gives a separate partial score to every factor including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We know useful features are not the only factor crucial to a business so we do our best to pay attention to all aspects of a solution before calculating its final rating.