Compare Hiver vs. CustomerICare

When comparing CustomerICare and Hiver, you can actually see which Customer Support Software product is the more effective option. This means that your enterprise can select the most productive and useful application. You can check the details, like available tools, pricing, plans offered by each vendor, offer terms, etc. We also let you evaluate their overall scores to know which one seems to be more suitable. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Hiver has 8.5 points for overall quality and 100% for user satisfaction. Likewise, you can also check which software company is more reliable by sending an email request to both and see which vendor replies sooner. If you have to quickly find the more reliable Communications Software according to our experts we advise you take a look at the following products: Slack, 8×8 VoIP Phone Service, RingCentral.
Software

Hiver

VS

CustomerICare

VS

Hiver screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

$14

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Hiver is an amazingly simple way to way to share useful emails and attachments, assign tasks, and track status on Support and Sales queries.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about Hiver pricing Learn more about CustomerICare pricing
Prominent Clients

Prominent Clients

Litmus, OOKLA, Pinterest, Change.org Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

Hiver
Stanford Financial Square
2600 El Camino Real, Suite 403
Palo Alto, CA 94306
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Email

Contact Email

support@hiverhq.com sales@customericare.com
Pricing Plans

Pricing Plans

Hiver offers a 14-day free trial and three SMB and enterprise pricing  plans. A 15% can be saved on yearly billing.  Give the details a look, and select the best plan for your business.

Plus Plan – $14/user/mo (yearly) or $18/user/mo (monthly)

  • 2 Shared Mailboxes
  • 100 Shared Labels
  • Shared Drafts
  • Email Templates
  • Collision Detection

Premium Plan – $22/user/mo (yearly) or $27/user/mo (monthly)

Everything in Plus Plan, and

  • 10 Shared Mailboxes
  • 250 Shared Labels
  • Email Permalinks
  • Automations
  • Analytics

Enterprise Plan – $34/user/mo (yearly) or $40/user/mo (monthly)

Everything in Premium Plan, and

  • 25 Shared Mailboxes
  • 2500 Shared Labels
  • Dedicated CSM
  • Priority Support
  • Contact the vendor for a custom quote

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
List of Features

List of Features

Hiver FEATURES

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Support

Types of Support

Phone
Training
Phone Live Support
Languages

Languages

English English
Phone Number

Phone Number

+1-650-215-6906 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should note that even though both CustomerICare and Hiver may have a reliable range of features every software might be created for a different business size. If you are studying different apps you may want to give some attention to a business type they are aimed at. Specific elements may scale up efficiently for huge enterprises but if you own a small or mid-sized company it’s usually better to stay away from paying for advanced functionalities that you may never use.