Compare Hiver vs. CustomerICare

You can use our scoring system to provide you with a general idea which Help Desk Software product is better for your company. For overall product quality, CustomerICare attained 7.0 points, while Hiver earned 8.5 points. At the same time, for user satisfaction, CustomerICare scored 85%, while Hiver scored 100%. Specifics of their functions, tools, supported platforms, customer service, etc. are given below to give you a more correct assessment. Remember to purchase only the tools that you need so you don’t waste money for features that are unnecessary. If you have to quickly find the more reliable Communications Software according to our experts we advise you take a look at the following products: Slack, 8×8 VoIP Phone Service, RingCentral.
Compare

Hiver

VS

CustomerICare

VS

Hiver screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$14

$22

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription | Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Hiver is an amazingly simple way to way to share useful emails and attachments, assign tasks, and track status on Support and Sales queries.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Available Plans

Available Plans

Hiver offers three SMB and enterprise pricing plans for users to choose from.  Give the details a look, and select the best plan for your business.

Free

  • Up to 3 users
  • 10 conversations/day limit
  • Basic Email Productivity and Collaboration

Plus – $14/user/month (annual billing) or $18/month (monthly billing)

  • 3 Shared Mailboxes, Shared Gmail Labels
  • Email Tools, Collision Detection
  • Reporting, Zapier, Slack, and Salesforce Integrations
  • Automation

Enterprise – $22/user/month (annual billing) or $27/month (monthly billing)

  • Everything in Plus
  • 15 Shared Mailboxes
  • Priority Support

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone Number

Phone Number

+1-650-215-6906 8943048148
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Company's Address

Company's Address

Hiver
Stanford Financial Square
2600 El Camino Real, Suite 403
Palo Alto, CA 94306
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

Hiver FEATURES

  • Collaborative inbox for teams
  • Shared Mailboxes
  • Saas helpdesk software
  • Email Delegation for Gmail
  • Share Emails in Gmail
  • Shared Gmail Labels
  • Email notes for Gmail
  • Email reminders and snooze

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about Hiver pricing Learn more about CustomerICare pricing
Languages Supported

Languages Supported

English English
Support Types

Support Types

Phone
Training
Phone Live Support
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

support@hiverhq.com sales@customericare.com
Popular Clients

Popular Clients

Litmus, OOKLA, Pinterest, Change.org Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Integrations

Integrations

Hiver integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • Slack
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare CustomerICare and Hiver against one another. Even though useful tools, cost and user reviews are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by every product. In many cases a less dominant solution may turn out to be an amazing choice that was a winner of many SaaS awards such as our Experts’ Choice Award which reveals that despite smaller market popularity it’s a worthy contender to the apps that dominate the market.