Compare CustomerICare vs. Contactually

When choosing the appropriate CRM Software for your enterprise it is recommended that you compare the characteristics, prices, as well as other essential data about the product and vendor. Here, you are able to see the similarities and distinctions between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and Contactually (overall score at 9.0 and user satisfaction at 97%). You may also check their unique details, for example functions, plans, costs, terms and conditions, etc. Moreover, analyze the terms thoroughly for information on hidden fees, such as, setup cost, separate helpdesk support, upgrade fees, storage fees, and other similar charges. In the event you would like to quickly identify the optimal Customer Support Software according to our review team we advise you take a look at the following products: Freshdesk, LiveAgent, Samanage.





CustomerICare screenshot Contactually screenshot

Total Score

Our Score

7.0 ?

Our Score

9.0 ?

Client Experience

Client Experience

85% ?

Client Experience

97% ?




Pricing Model

Monthly payment | Quote-based Monthly payment | Annual Subscription

Full Review

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
A web-based customer relationship management tool that allows companies to oversee and manage communication activities.


  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • Gmail
  • MailChimp
  • Mad Mimi
  • Zapier
  • Facebook
  • Twitter
  • LinkedIn

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
1005 7th St. NW, Suite 100,
Washington, D.C. 20001


International USA, UK, Canada, Germany, India, Japan

Contact Email

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Annual Plans:

Basic: $29 per month

  • Connect unlimited email accounts
  • Follow-up reminders
  • Social network integration
  • Bulk messaging (up to 50 per day)
  • Various app integrations

Professional: $49 per month

  • All basic plan features
  • Customizable email templates
  • Team contact sharing
  • Bulk messaging (up to 300 per day)
  • Article + content sharing
  • Programs for scheduled workflows
  • Pipelines for sales tracking
  • Introductions
  • Introduction templates

Enterprise: $99 per month

  • All basic and professional features
  • Advanced permissions
  • Custom integrations
  • Audit logging


  • Basic: $35 per month
  • Professional: $59 per month
  • Enterprise: $125 per month

Phone Number

8943048148 (888) 856-7578

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers


CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Contactually FEATURES

  • Easy to create email templates
  • IntroMaker
  • Programs for automating workflows
  • Pipelines for managing deals
  • Unlimited contacts
  • Customizable Follow-up reminders
  • Google and iCal integration
  • Open API for custom integration
  • Total contact management all from a single location
  • Article and content sharing
  • ScaleMail and bulk messaging
  • Drip campaigns
  • Facebook, Twitter, and LinkedIn integration
  • Unlimited connections to your email accounts
  • Team management tools as well as contact sharing
  • Plugins for Outlook and Gmail

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Types of Support

Phone Live Support

Devices Supported

Windows Mobile

Pricing Page

Learn more about CustomerICare pricing Learn more about Contactually pricing

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Popular Alternatives


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If you are still having doubts about which product will work best in your case it may be a good idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular each app is and how extensive is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time Contactually Twitter is followed by 5142 users.