Compare AzureDesk vs. CustomerICare

There is a wide range of CRM Software products out there today. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can review CustomerICare and AzureDesk for their overall score (7.0 vs. 8.0, respectively) or their user satisfaction rating (85% vs. 100%, respectively). It’s also possible to examine their capabilities and pricing stipulations and other useful information below. When matching products be sure to check their related features and mark their disparities to get a clearer picture of both deals. What is more keep in mind to assess non-core issues including security, backup, intuitiveness, and customer service. We know that not all companies have enough time to examine dozens of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Zendesk.
Software

AzureDesk

VS

CustomerICare

VS

AzureDesk screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

$12

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Languages

Available Languages

English English
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Email

Contact Email

support@azuredesk.co sales@customericare.com
Available Plans

Available Plans

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Integrations

Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone No.

Phone No.

8943048148
Pricing Page

Pricing Page

Learn more about AzureDesk pricing Learn more about CustomerICare pricing
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Company's Address

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both CustomerICare and AzureDesk may provide an outstanding range of features each solution might be designed for a different business size. If you are comparing features you should focus on a business size they are aimed at. Some elements may scale up efficiently for large enterprises but if you run a small or medium business it’s often better to avoid paying for complex functionalities that you may never actually use.