Compare AJ Help Desk vs. CustomerICare

The best Help Desk Software is a service that can address your company’s specific requirements. It is possible to find which alternative works really with your enterprise if you compare numerous products before you decide which one is the best. For example, CustomerICare and AJ Help Desk are scored at 7.0 and 7.2, respectively, for general quality and performance. Likewise, CustomerICare and AJ Help Desk have a user satisfaction rating of 85% and 97%, respectively, which suggests the general satisfaction they get from customers. Even better, talk to a regular client of the software and ask for their comments about the solution in question. Our experts made sure to prepare reviews of all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Samanage, Freshdesk.
Comparison

AJ Help Desk

VS

CustomerICare

VS

AJ Help Desk screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

85% ?

Cost

Cost

$399

$22

Pricing Type

Pricing Type

One-time payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

A popular PHP Ajax web-hosted help desk service that offers businesses with support capabilities that do not disrupt workflows.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Cost Details

Cost Details

AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

The Lords Garden,
1-12, Villacheri Main Road, Villacheri
Madurai 625006
TamilNadu, India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact No.

Contact No.

1-805-624-6303 8943048148
Pricing Details

Pricing Details

Learn more about AJ Help Desk pricing Learn more about CustomerICare pricing
Available Languages

Available Languages

USA, UK, Canada, Europe, Asia, Australia, China, India, Latin America, Middle-East International
Company Email

Company Email

info@ajsquare.com sales@customericare.com
Features

Features

AJ Help Desk FEATURES

  • PDF Guides
  • Video Tutorials
  • Ticket Support
  • Live Support
  • Community
  • FAQ
  • Knowledgebase
  • Troubleshooting
  • News
  • Events
  • Feedback
  • Category
  • Tickets
  • Content
  • Article Management
  • FAQ Management
  • Tutorial Management
  • Forum
  • Live Chat

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers | Accountants & Bookkeepers Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Integrations

Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and AJ Help Desk were evaluated by a panel of independent SaaS experts who carried out a thorough examination of all crucial elements of each solution. Their total rating was calculated using our unique SmartScore algorithm that provides an individual partial score to every element such as: main features, customer support, mobile device support, security, client satisfaction and market presence. Here at FinancesOnline we know useful features are not the only factor crucial to a company so we do our best to pay attention to all aspects of a service before coming up with its final rating.