Compare CustomerICare vs. AJ Help Desk

The best Help Desk Software is a service that can address your company’s specific requirements. It is possible to find which alternative works really with your enterprise if you compare numerous products before you decide which one is the best. For example, CustomerICare and AJ Help Desk are scored at 7.0 and 7.2, respectively, for general quality and performance. Likewise, CustomerICare and AJ Help Desk have a user satisfaction rating of 85% and 97%, respectively, which suggests the general satisfaction they get from customers. Even better, talk to a regular client of the software and ask for their comments about the solution in question. People who are pressed for time or need a Customer Support Software recommendation from our experts might want to try out these top choices for this year: Freshdesk, LiveAgent, Samanage.
Comparison

CustomerICare

VS

AJ Help Desk

VS

Score

Our Score

7.0 ?

Our Score

7.2 ?

Client Experience

Client Experience

85% ?

Client Experience

97% ?

Cost

$22

$399

Pricing Type

Monthly payment | Quote-based One-time payment
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Full Review

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
A popular PHP Ajax web-hosted help desk service that offers businesses with support capabilities that do not disrupt workflows.

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
The Lords Garden,
1-12, Villacheri Main Road, Villacheri
Madurai 625006
TamilNadu, India

Contact No.

8943048148 1-805-624-6303

Pricing Details

Learn more about CustomerICare pricing Learn more about AJ Help Desk pricing

Available Languages

International USA, UK, Canada, Europe, Asia, Australia, China, India, Latin America, Middle-East
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Company Email

sales@customericare.com info@ajsquare.com

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

AJ Help Desk FEATURES

  • PDF Guides
  • Video Tutorials
  • Ticket Support
  • Live Support
  • Community
  • FAQ
  • Knowledgebase
  • Troubleshooting
  • News
  • Events
  • Feedback
  • Category
  • Tickets
  • Content
  • Article Management
  • FAQ Management
  • Tutorial Management
  • Forum
  • Live Chat

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers | Accountants & Bookkeepers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Customer Support

Phone Live Support
Phone Live Support
Ticket Training

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

No information available.

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Mac
Web-based
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Popular Alternatives

QUICK LINKS

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Both CustomerICare and AJ Help Desk were evaluated by a panel of independent SaaS experts who carried out a thorough examination of all crucial elements of each solution. Their total rating was calculated using our unique SmartScore algorithm that provides an individual partial score to every element such as: main features, customer support, mobile device support, security, client satisfaction and market presence. Here at FinancesOnline we know useful features are not the only factor crucial to a company so we do our best to pay attention to all aspects of a service before coming up with its final rating.