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Compare AJ Help Desk vs. CustomerICare

We are here to simplify the whole process of contrasting Help Desk Software products for you. For instance, on this page you can look at the overall performance of CustomerICare (7.0) and contrast it with the overall performance of AJ Help Desk (7.2). You may also match their overall user satisfaction rating: CustomerICare (85%) vs. AJ Help Desk (97%). Similarly, you can read their capabilities in detail to find out which product can better address your company’s needs. In general, any business solution has to let you to comfortably see the big picture, all the while offering you easy access to the details. Right now, the most significant services in our Help Desk Software category are: Samanage, Freshdesk, Zendesk.
Software

AJ Help Desk

VS

CustomerICare

VS

AJ Help Desk screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

85% ?

Pricing

Pricing

$399

$22

Price Scheme

Price Scheme

One-time payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

A popular PHP Ajax web-hosted help desk service that offers businesses with support capabilities that do not disrupt workflows.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Features

Features

AJ Help Desk FEATURES

  • PDF Guides
  • Video Tutorials
  • Ticket Support
  • Live Support
  • Community
  • FAQ
  • Knowledgebase
  • Troubleshooting
  • News
  • Events
  • Feedback
  • Category
  • Tickets
  • Content
  • Article Management
  • FAQ Management
  • Tutorial Management
  • Forum
  • Live Chat

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Plans

Available Plans

AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Integrations

Available Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

The Lords Garden,
1-12, Villacheri Main Road, Villacheri
Madurai 625006
TamilNadu, India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Email Address

Email Address

info@ajsquare.com sales@customericare.com
Languages

Languages

English English
Pricing Page

Pricing Page

Learn more about AJ Help Desk pricing Learn more about CustomerICare pricing
Phone No.

Phone No.

1-805-624-6303 8943048148
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both CustomerICare and AJ Help Desk may have an outstanding array of features each service could be designed for a different business size. If you are analyzing various solutions you may want to pay attention to a business type they are catering to. Some features may scale up with no problem for big enterprises but if you own a small or medium business it’s frequently better to stay away from paying for advanced features that you may never actually use.