What is better Cugic Live Chat or Freshchat? To successfully get the most effective and productive Customer Support Software for your business, you have to compare products available on the market. For instance, here you may match Cugic Live Chat’s overall score of 8.0 against Freshchat’s score of 9.2. You may also evaluate their general user satisfaction: Cugic Live Chat (91%) vs. Freshchat (96%).
In addition, you can evaluate their pros and cons feature by feature, including their terms and conditions and pricing. By comparing products you are improving your chances to select the right software for your budget. It’s clear you must understand your specific needs to realize which software matches those needs.
Those of you who want to save some time or want a Live Chat Software advice from our team may want to examine these top choices for the current year: Pipedrive, Vision Helpdesk, Zendesk.
Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:
Cugic Chat Lite – Free
1 agent account
30-day chat history
Embedded chat window
1 Concurrent Chat
Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Department Wise categorization
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Basic Chat Stats
API Integration
Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)
Cugic Live Chat integrates with the following business systems and applications:
Facebook
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
In the event you are still having second thoughts about which solution will be best in your case it might be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each app is and how extensive is its online presence. For instance, in case of Facebook Cugic Live Chat has 4 likes on their official profile while Freshchat profile is liked by 135 people.
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