What is better Cugic Live Chat or Freshchat? When choosing the ideal Customer Support Software for your company our recommendation is that you assess the functions, rates, along with other essential data about the product and vendor. Here, you can examine the parallels and differences between Cugic Live Chat (overall score at 8.0 and user satisfaction at 91%) and Freshchat (overall score at 9.2 and user satisfaction at 96%).
You can also check out their specific modules, such as tools, plans, rates, terms, etc. What is more, analyze the terms carefully for information on hidden costs, such as, setup fees, separate helpdesk support, upgrade fees, cloud storage fees, and more.
We did our best to review all popular Live Chat Software solutions available on the market, but among them these three deserved our special attention: Zendesk, Vision Helpdesk, Pipedrive.
Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:
Cugic Chat Lite – Free
1 agent account
30-day chat history
Embedded chat window
1 Concurrent Chat
Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Department Wise categorization
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)
Unlimited Chats
Unlimited agent accounts
Unlimited chat history
Pop-up or embedded chat window
Basic chat customization
Basic Chat Stats
API Integration
Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)
Cugic Live Chat integrates with the following business systems and applications:
Facebook
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
You shouldn’t count on simply a wide array of functionalities and flexible pricing packages from a well-known Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to guarantee that if you have any questions about Cugic Live Chat or Freshchat, or you struggle with some problems, or maybe you’ll want to request a specific update or functionality beneficial to your business you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to profit from personal training or at least an FAQ you can use.
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