What is better CRMdesk or Velaro? Getting the most effective Help Desk Software product is all about evaluating numerous solutions and identifying the top program for your specific needs. Our exclusive process provides you with a quick look at the general rating of CRMdesk and Velaro. For all round quality and performance, CRMdesk scored 8.0, while Velaro scored 8.7. On the other hand, for user satisfaction, CRMdesk earned N/A%, while Velaro earned 91%.
Below it's also possible to look at their characteristics, terms, plans, etc. to see which program will be more suitable for your needs. One key feature to check is whether the app lets you to enable and disable limitations on various types of users to limit the exposure of any critical business data.
People who are pressed for time or need a recommendation from our team might want to investigate these top choices for the current year: .
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
No Help Desk Software will manate to cover all the needs of a company. Though main functionalities of CRMdesk and Velaro are obviously a priority you should also thoroughly study the integrations supported by each software. Quote frequently your team will already be working with other types of SaaS software in your company and it’s always wiser to go with software that integrate well with one another. With that approach you can guarantee a reliable exchange of data between your teams and apps, which can really reduce time wasted on migrating between one service and the next.
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