What is better CoolTool NeuroLab or Nicereply? You can use our scoring system to provide you with a general idea which Survey Tools product is better for your business. For overall product quality, CoolTool NeuroLab earned 8.0 points, while Nicereply gained 8.5 points. At the same time, for user satisfaction, CoolTool NeuroLab scored N/A%, while Nicereply scored 88%.
Specifics of their characteristics, tools, supported platforms, customer service, and more are given below to help you get a more versatile assessment. Don’t forget to choose only the features that you need so you don’t waste money for functions that you won’t be using.
In the event you need to quickly find the best Survey Tools according to our review team we advise you check out one of these products: Qualtrics Research Core, Alchemer, Sogolytics.
CoolTool NeuroLab offers free and customized enterprise pricing plans. Contact the vendor to know more of their custom enterprise pricing and other details.
An online platform for market research. Collaborative, easy-to-use platform allows you to do absolutely everything, from creating stunning professional surveys to running affordable biometric research.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
When you test different Survey Tools apps you shouldn’t simply explore their features list and available pricing packages. Keep in mind the software should be matching your work processes and business so the more flexible their offer the better. Explore what OSes are supported by CoolTool NeuroLab and Nicereply and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, as this may be a key element for many businesses.
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