What is better CONTAQUE Predictive Dialer or Genesys? If you’re having a tough time selecting the best Customer Support Software product for your needs, we suggest that you compare and contrast the available software and see which tool offers more benefits. In particular, here you can assess CONTAQUE Predictive Dialer (overall score: 8.0; user rating: N/A%) vs. Genesys (overall score: 7.5; user rating: N/A%) for their overall performance.
You can also see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Having a clear table to compare their features will significantly boost the odds of getting the appropriate product for your company. Look closely at other factors of the software such as ease-of-use, flexibility, scalability, and pricing plans.
We realize that not all businesses have enough time to test dozens of different services, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
CONTAQUE Predictive Dialer is compatible for integration with leading CRMs, which helps in streamlining customer information for the agents.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An automatic dialing system that can dial multiple telephone numbers at a time. It helps improve productivity and speed while keeping the processes simple.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
If you are still having second thoughts about which app will be best for your business it might be a sensible idea to check out each service’s social metrics. Such metrics are frequently an indicator of how popular every service is and how extensive is its online presence. For instance CONTAQUE Predictive Dialer Twitter account has currently 275 followers. At the same time Genesys Twitter is followed by 9811 people.
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