What is better CONTAQUE Predictive Dialer or Genesys? To successfully purchase the most useful and productive Customer Support Software for your business, you should compare products available on the market. For example, here it is possible to match CONTAQUE Predictive Dialer’s overall score of 8.0 against Genesys’s score of 7.5. You can also evaluate their general user satisfaction: CONTAQUE Predictive Dialer (N/A%) vs. Genesys (N/A%).
In addition, you can compare their strengths and weaknesses feature by feature, including their offered terms and pricing. By comparing products you are improving your chances to select the right software for your budget. It’s clear you should know your specific needs to realize which solution matches those needs.
We are aware that not all businesses have the time to test dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
CONTAQUE Predictive Dialer is compatible for integration with leading CRMs, which helps in streamlining customer information for the agents.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An automatic dialing system that can dial multiple telephone numbers at a time. It helps improve productivity and speed while keeping the processes simple.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
You don’t want only a wide array of functionalities and flexible pricing plans from a well-known Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about CONTAQUE Predictive Dialer or Genesys, or you face some problems, or maybe you’ll want to request a certain change or functionality useful to your business you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can profit from personal training or at the very least an FAQ you can use.
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