What is better contactSPACE or Pointel Dynamic Contact Center Manager? Getting the perfect Customer Support Software for your organization is vital to increasing your company’s effectiveness. In our platform, it's easy to assess different solutions to see which one is the most suitable software for your requirements. Here you can match contactSPACE vs. Pointel Dynamic Contact Center Manager and look at their overall scores (8.0 vs. 8.0, respectively) and user satisfaction rating (100% vs. N/A%, respectively).
You can also analyze the details of rates, terms and conditions, plans, functions, tools, and more, and determine which software offers more benefits for your business. In practice, select the software which helps you to change the features and price terms to match your sales growth or lack of it.
Users who don't have much time or could use a Call Center Software recommendation from our experts may want to try out these top choices for this year: Freshdesk Contact Center, Zendesk, JustCall.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
Popular Pointel Dynamic Contact Center Manager Alternatives
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In case you are still having doubts about which app will work best for your company it may be a sensible idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given solution is and how wide is its online presence.For example, if you check contactSPACE LinkedIn page you’ll see that they are followed by 364 users. In case of Pointel Dynamic Contact Center Manager the number of followers on their LinkedIn page is 1134.
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