What is better contactSPACE or Pointel Dynamic Contact Center Manager? When comparing contactSPACE and Pointel Dynamic Contact Center Manager, it is possible to see which Customer Support Software product is the better option. This ensures that your organization can get the most productive and effective program. You can check the specifics, including available tools, pricing, plans offered by each vendor, offer stipulations, and more
We also let you evaluate their total scores to know which one seems to be better. contactSPACE has 8.0 points for overall quality and 100% rating for user satisfaction; while Pointel Dynamic Contact Center Manager has 8.0 points for overall quality and N/A% for user satisfaction. Similarly, you can also find out which vendor is more dependable by sending an an email question to the two companies and check which vendor replies without delays.
If you would like to quickly locate the optimal Call Center Software according to our experts we suggest you examine one of these services: Zendesk, JustCall, Freshdesk Contact Center.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
Popular Pointel Dynamic Contact Center Manager Alternatives
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You should keep in mind that while both contactSPACE and Pointel Dynamic Contact Center Manager may have a top quality array of features each app might be designed for a different company size. If you are studying different apps you should pay attention to a company size they are meant for. Certain functionalities could scale up with no problem for huge enterprises but if you have a small or medium company it’s often more sensible to refrain paying for customized features that you may never actually use.
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