What is better ConnectWise Control or vtenext? A good way to find the appropriate Help Desk Software product for your firm is to evaluate the solutions against each other. Here you can compare ConnectWise Control and vtenext and see their features compared thoroughly to help you decide on which one is the better product.
Also, you can examine their overall ratings, such as: overall score (ConnectWise Control: 9.0 vs. vtenext: 8.8) and user satisfaction (ConnectWise Control: 100% vs. vtenext: 100%). Examine their varying features and similarities and find out which one outperforms the other. Likewise, think about what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
Users who want to save some time or need a Remote Support Software suggestion from our team may want to investigate these top choices for this year: ScreenConnect, Atera, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
A hybrid CRM platform that unifies the capabilities of a business process management system with customer relationship management. As such, users can design, automate, and re-engineer the processes that make up their operations.
In the event you are still having doubts about which service will be best in your case it may be a sound idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular every product is and how wide is its online presence. For instance, in case of Facebook ConnectWise Control has 14552 likes on their official page while vtenext profile is liked by 363 users.
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