What is better ConnectWise Control or Oxygen Help Desk? If you wish to get a convenient way to find out which Help Desk Software product is better, our unique method gives ConnectWise Control a score of 9.0 and Oxygen Help Desk a score of 6.8 for total quality and performance. Moreover, ConnectWise Control is rated at 100%, while Oxygen Help Desk is rated 96% for their user satisfaction level.
You can also examine their product details, including modules, tools, options, plans, costs, and much more. Check if the application can customize some of its processes to make sure the app fits your own business processes.
In case you you need to quickly decide on the more reliable Remote Support Software according to our experts we advise you take a look at the following solutions: Zendesk, Atera, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as useful features and customer support level are pricing plans made available by ConnectWise Control and Oxygen Help Desk. Even though pricing should not be a deciding aspect it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be matched with your company size and effortlessly scaled up if your business grows. Be sure that you don’t pick pricing plans that have extra features that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can frequently count on discounts. You should also check out a free trial or demo of each software to spend at least some time using it. It’s a valuable experience that doesn’t require you to spend any money and offers a solid overview of what it’s like to work with ConnectWise Control and Oxygen Help Desk.
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