What is better ConnectWise Control or Oxygen Help Desk? We are here to streamline the whole process of assessing Help Desk Software products for you. For example, on this page you can look at the overall performance of ConnectWise Control (9.0) and contrast it with the overall performance of Oxygen Help Desk (6.8). It's also possible to match their overall user satisfaction rating: ConnectWise Control (100%) vs. Oxygen Help Desk (96%).
Similarly, you can read their functions in detail to see which product can better tackle your company’s needs. Generally, any business app has to let you to comfortably check the big picture, all the while offering you immediate access to the details.
In case you you need to quickly decide on the more reliable Remote Support Software according to our experts we advise you take a look at the following solutions: ScreenConnect, Atera, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The services analyzed on this page are merely a small sample of our entire Help Desk Software category and you should take into account that there may be more reliable options out there. If you want to ensure you make the best possible choice for your team we definitely encourage you to compare more apps first. You may also want to study our top 10 Help Desk Software ranking to find out which software are at the moment the highest-rated ones and leaders in the market.
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