What is better ConnectWise Control or Goverlan Reach? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, ConnectWise Control earned 9.0 points, while Goverlan Reach received 7.3 points. At the same time, for user satisfaction, ConnectWise Control scored 100%, while Goverlan Reach scored 89%.
Details about their functions, tools, supported platforms, customer support, and more are given below to provide you with a more precise assessment. Keep in mind to get only the features your business requires so you don’t waste money for features that you won’t be using.
In case you you want to quickly locate the top Remote Support Software according to our experts we suggest you try out one of these solutions: Atera, Zendesk, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The services examined on this page are only a sliver of our full Customer Support Software category and you should keep in mind that there might be more reliable options available. If you want to make sure you make the best possible choice for your company we strongly suggest that you analyze more apps first. You can also consider to check out our top 10 Customer Support Software list to see which apps are now the highest-ranking ones and leaders in the market.
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