What is better ConnectWise Control or Goverlan Reach? When choosing the proper Customer Support Software for your organization it is recommended that you evaluate the features, pricing, and other crucial data concerning the product and vendor. Here, you can check the parallels and differences between ConnectWise Control (overall score at 9.0 and user satisfaction at 100%) and Goverlan Reach (overall score at 7.3 and user satisfaction at 89%).
You may also check their specific modules, for example services, plans, pricing, terms and conditions, etc. Similarly, read the terms thoroughly for information on extra charges, like, setup cost, separate support plan, upgrade fees, storage fees, and other similar charges.
Currently, the leading services in our Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having second thoughts about which software will perform best for your business it might be a sound idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular each app is and how large is its online presence. For example, in case of Facebook ConnectWise Control has 14552 likes on their official page while Goverlan Reach profile is liked by 136 users.
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