What is better CloudBerry Remote Assistant or ScreenConnect? Finding the ideal Customer Support Software product is all about evaluating numerous solutions and identifying the top program for your specific needs. Our proprietary system will give you a brief look at the general rating of CloudBerry Remote Assistant and ScreenConnect. For general quality and performance, CloudBerry Remote Assistant scored 8.8, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, CloudBerry Remote Assistant earned 100%, while ScreenConnect earned 96%.
Below it's also possible to verify their features, terms, plans, etc. to find out which application will be more suitable for your needs. An important element to assess is if the software lets you to enable and disable permissions on various types of users to protect any confidential company data.
At this time, the top products in our Remote Support Software category are: Zendesk, Atera, ScreenConnect.
CloudBerry Remote Assistant integrates with the following business systems and applications:
CloudBerry Managed Backup service
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both CloudBerry Remote Assistant and ScreenConnect were evaluated by a group of independent SaaS experts who prepared a thorough analysis of all key aspects of each product. Their final rating was calculated by means of unique SmartScore system that gives a separate partial score to every component such as: main features, client support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only factor crucial to a business so we make sure we pay attention to all facets of a software before coming up with its final score.
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