What is better CloudBerry Remote Assistant or ScreenConnect? We are here to improve the process of assessing Customer Support Software products for you. For example, on this page you can examine the overall performance of CloudBerry Remote Assistant (8.8) and contrast it with the overall performance of ScreenConnect (9.0). You can also match their overall user satisfaction rating: CloudBerry Remote Assistant (100%) vs. ScreenConnect (96%).
Furthermore, research their features carefully to determine which product can better address your company’s needs. In general, any business app should allow you to comfortably see the big picture, all the while allowing you easy access to the details.
We are aware that not all people have the time to try out dozens of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: Atera, Zendesk, ScreenConnect.
CloudBerry Remote Assistant integrates with the following business systems and applications:
CloudBerry Managed Backup service
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which software will be best for your company it might be a good idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular every app is and how wide is its online presence. For example, in case of Facebook CloudBerry Remote Assistant has 2575 likes on their official page while ScreenConnect profile is liked by 24487 users.
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