What is better CloudAgent or Helpshift? We are here to simplify the cumbersome process of comparing Customer Support Software products for you. For example, on this page you can look at the overall performance of CloudAgent (7.2) and contrast it with the overall performance of Helpshift (8.9). It's also possible to match their overall user satisfaction rating: CloudAgent (100%) vs. Helpshift (89%).
Likewise, you can read their services in detail to check which product can better tackle your company’s requirements. In general, any business app should allow you to immediately see the big picture, at the same time offering you easy access to the details.
At the moment, the leading services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Almost as crucial as functionalities and user support responsiveness are pricing options given by CloudAgent and Helpshift. Although price should not be the only factor it’s surely an important thing to think about. You should count on a flexible pricing package that can be matched with your business size and easily scaled up if your business grows. You should be certain you don’t opt for packages that include advanced functionalities that you won’t use and always try to contact with the vendor directly because big companies can often count on discounts. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a useful experience that doesn’t require you to spend any money and provides you with a practical overview of what it’s like to work with CloudAgent and Helpshift.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
