What is better CloudAgent or Bria? Different companies need different types of Customer Support Software. To find out which solution meets your needs, think of evaluating various options feature by feature including their terms and prices. Similarly, you may get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: CloudAgent (7.2) vs. Bria (8.5) for general quality and functionality; CloudAgent (100%) vs. Bria (98%) for user satisfaction rating. Examine their high and weaker points and decide which software is a better choice for your company. One simple but effective way is to note down the pros and cons of both applications side by side and find out which software is better.
Those of you who want to save some time or want a Customer Support Software advice from our experts might want to try out these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.
Bria integrates with the following business systems and applications:
Salesforce CRM
Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AVAYA, COMCAST, NOKIA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
When you test different Customer Support Software solutions you shouldn’t simply explore their features list and available pricing plans. Keep in mind the software should be meeting your needs and business so the more flexible their offer the better. Learn what platforms are supported by CloudAgent and Bria and make sure you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and geographies are supported, because this could be a deal breaker for many firms.
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