What is better ClickTools or Nicereply? It’s easy to our scoring system to help you get a general idea which Survey Tools product is more suitable for your business. For overall product quality, ClickTools attained 8.2 points, while Nicereply earned 8.5 points. Meanwhile, for user satisfaction, ClickTools scored 100%, while Nicereply scored 88%.
Information regarding their unique elements, tools, supported platforms, customer service, plus more are given below to give you a more versatile analysis. Keep in mind to purchase only the functions that you need so you don’t waste money for features that you won’t be using.
If you have to quickly find the top Survey Tools according to our review team we suggest you examine one of these services: Qualtrics Research Core, Alchemer, Sogolytics.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
No Survey Tools will be perfect enough to cover all the needs of a specific team. While main functionalities of ClickTools and Nicereply should matter you should also thoroughly analyze the integrations offered by a given solution. Very often your team will already be making use of other types of SaaS software in your company and it’s much better to opt for software that integrate well with each other. With that approach you will be able to be certain of a smooth exchange of data between your teams and services, which can considerably reduce time wasted on migrating between one product and the next.
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