What is better ClickDesk or Squaretalk? Specific organizations want different types of Communications Software. To find out which service suits you, think about comparing various solutions feature by feature along with their conditions and costs. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: ClickDesk (8.6) vs. Squaretalk (8.5) for general quality and performance; ClickDesk (93%) vs. Squaretalk (97%) for user satisfaction rating. Analyze their strong and low points and see which software is a better option for your company. A simple, practical tactic is to list the advantages and disadvantages of both solutions next to each other and check which software comes on top.
In case you you want to quickly locate the best Live Chat Software according to our review team we recommend you examine the following services: Vision Helpdesk, Pipedrive, Zendesk.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
No Communications Software will be perfect enough to cover all the needs of a company. Even though core functionalities of ClickDesk and Squaretalk are important you should also carefully examine the integrations provided by a given software. Very often you will already be working with various kinds of B2B software in your company and it’s always better to select apps that integrate well with one another. That way you will be able to ensure an effortless exchange of information between your teams and apps, which can considerably reduce time wasted on migrating between one software and the other.
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