What is better Chat Whisperer or NICE inContact CXone? Buying the most effective Customer Support Software product is all about comparing numerous solutions and figuring out the top application for your specific needs. Our exclusive algorythm provides you with a fast look at the general rating of Chat Whisperer and NICE inContact CXone. For general quality and performance, Chat Whisperer scored 8.5, while NICE inContact CXone scored 8.8. On the other hand, for user satisfaction, Chat Whisperer earned 95%, while NICE inContact CXone earned 91%.
Below it's also possible to verify their functions, terms, plans, etc. to see which application will be more appropriate for your situation. One critical feature to evaluate is whether the app allows you to enable and disable restrictions on various types of users to secure any critical business data.
As of now, the best services in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
Chat Whisperer offers multiple pricing options depending on the level of features needed. It has a freemium model, which allows users to try out basic features for free.
The following are the pay-per-use plans:
STARTER Plan – $20/month, ca. 30,000 words/month
Add-on Plan – $50/month, ca. 30,000 words/month
Free and paid plans include 1 active assistants, data loaders for PDF, Word, CSV, website files, URL crawler, custom domains, and team use.
Chat Whisperer easily integrates with various third-party software, including:
Shopify
Webflow
CRM Systems (Salesforce, HubSpot, Pipedrive, etc.)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Chat Whisperer enables businesses to provide efficient support, streamline operations, and gather valuable insights. With seamless integrations across various platforms, including e-commerce and CRM systems, this platform empowers companies to improve customer satisfaction and drive engagement, making it a vital tool for modern businesses looking to enhance their digital presence.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Almost as essential as functionalities and client support quality are pricing packages made available by Chat Whisperer and NICE inContact CXone. Although cost should not be the sole factor it’s definitely an important thing to consider. You should count on a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your business grows. Make sure you don’t select packages that have additional features that you won’t find a use for and always try to contact with the vendor directly as big companies can usually benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to spend any money and gives you a practical overview of what it feels like to work with Chat Whisperer and NICE inContact CXone.
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