What is better Casengo or Issuetrak? When choosing the right Help Desk Software for your enterprise it is suggested that you compare the characteristics, costs, along with other important information regarding the product and vendor. Here, you can check the similarities and discrepancies between Casengo (overall score at 8.0 and user satisfaction at N/A%) and Issuetrak (overall score at 8.5 and user satisfaction at 100%).
You may also look at their particulars elements, like functions, plans, pricing, terms, etc. What is more, read the terms thoroughly for information on hidden fees, including, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges.
Our experts made sure to prepare reviews of all popular Help Desk Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
Every time you compare various Help Desk Software services you shouldn’t only explore their features list and provided pricing packages. Keep in mind the solution must be adjusted to your needs and business so the more flexible their offer the better. Check what platforms are supported by Casengo and Issuetrak and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a critical factor for many businesses.
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