What is better CallTrackingMetrics or Nectar Desk? Finding the suitable Customer Support Software product is as straightforward as contrasting the good and low functionalities and terms offered by CallTrackingMetrics and Nectar Desk. Here it's also possible to match their total scores: 8.3 for CallTrackingMetrics vs. 8.0 for Nectar Desk. Or you can check their general user satisfaction rating, 90% for CallTrackingMetrics vs. 97% for Nectar Desk.
We suggest that you put some effort and examine their specific functions and determine which one is the better alternative for your organization. Likewise, don’t forget to factor in your company’s or industry’s special situation, for instance, a multilingual solution for a global staff or a mobile platform to help you work in the field.
Our experts made sure to prepare reviews of all popular Call Center Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Contact Center, JustCall.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
If you continue having second thoughts about which app will work best for your company it may be a sound idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular each solution is and how big is its online presence. For instance CallTrackingMetrics Twitter profile has currently 4281 followers. At the same time Nectar Desk Twitter is followed by 58 users.
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