What is better CallTrackingMetrics or Nectar Desk? Buying the perfect Customer Support Software product is all about cross-checking numerous solutions and identifying the top software for your specific needs. Our proprietary algorythm will give you an instant look at the general rating of CallTrackingMetrics and Nectar Desk. For all round quality and performance, CallTrackingMetrics scored 8.3, while Nectar Desk scored 8.0. On the other hand, for user satisfaction, CallTrackingMetrics earned 90%, while Nectar Desk earned 97%.
Below you can also verify their features, terms, plans, etc. to see which program will be more suitable for your situation. An important feature to assess is if the software can enable/disable limitations on various types of users to secure any critical corporate data.
Those of you who want to save some time or want a Call Center Software suggestion from our experts may want to try out these top choices for the current year: JustCall, Zendesk, Freshdesk Contact Center.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Almost as important as features and client support quality are pricing packages provided by CallTrackingMetrics and Nectar Desk. Although cost should not be a deciding element it’s without a doubt an important thing to think about. You should count on a flexible pricing package that can be matched with your team size and painlessly scaled up when your company develops. You should be certain you don’t select plans that have additional features that you won’t find useful and always try to contact with the vendor directly as big companies can frequently count on special pricing. You should also give a chance to a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t need you to spend any money and offers a practical overview of what it feels like to work with CallTrackingMetrics and Nectar Desk.
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