What is better Calls9 Knowledge Plus or Zoho Desk? Today’s businesses look for the top Knowledge Management Software product to stay competitive. On this page we help you with buying the right software, by allowing you to assess Calls9 Knowledge Plus and Zoho Desk down to the very details of their individual functions.
It's also possible to make use of our total scoring values, which rate the software all round quality and performance. Calls9 Knowledge Plus got a 7.3 score, while Zoho Desk has a score of 9.0. Likewise, you can compare their general user satisfaction rating: N/A% (Calls9 Knowledge Plus) against 100% (Zoho Desk). Don’t forget to select the software that best matches your most urgent priorities, not the software with a lot of features.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software services available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Calls9 Knowledge Plus integrates with the following applications:
Worldpay
Stripe
GoCardless
Paypal
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smoothwall, Eversheds, Jimmychoo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful cloud-based knowledge management software that enables businesses in legal, education, and commercial industries to communicate better and share knowledge while streamlining business processes.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you pick a app that you believe will work best for your team you shouldn’t just pay attention to what experts have to say about it. In many cases individual experience with the app may change, depending on specific goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for every software to give you a reliable impression of how real users of Calls9 Knowledge Plus and Zoho Desk rate their contact with the product. Our system is built around complex analysis of product mentions on other websites, social networks and blogs, so you will obtain a full and credible landscape of what other customers think about every app. In this case Calls9 Knowledge Plus has a total satisfaction rating at N/A% while for Zoho Desk 100% of users express they had an enjoyable experience with it.
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