What is better bpm'online CRM or Kapture CX? When comparing bpm'online CRM and Kapture CX, it is possible to see which CRM Software product is the better alternative. This guarantees that your company can get the most productive and useful application. You can study the specifics, like available tools, prices, plans offered by each vendor, offer stipulations, etc.
We also let you check their overall scores to know which one appears to be better. bpm'online CRM has 9.3 points for overall quality and 100% rating for user satisfaction; while Kapture CX has 8.5 points for overall quality and 99% for user satisfaction. Similarly, you can also assess which software business is more credible by sending an an email question to both and check which vendor replies faster.
In the event you have to quickly find the more reliable CRM Software according to our review team we suggest you examine these services: HubSpot Smart CRM, Salesforce CRM, Freshsales.
Bpm’online offers different pricing packages for sales, marketing, and service. You can also integrate all three modules into a single CRM bundle and get an estimate for it from the vendor. There is also a free trial available. You can easily sign up for bpm’online free trial here.
Pricing for Sales Module
Team Package – $25/user/month (cloud)
Ideal for small and medium businesses with direct sales teams
Out-of-the-box process for opportunity management: from lead to contract
Commerce Package – $30/user/month (cloud)
Ideal for e-commerce
A complete set of tools for short sales cycle and e-commerce
Enterprise Package – $50/user/month (cloud) or $850/user (on-site)
Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.
Pricing for Marketing Module
Active Contact Package
Cloud – $27 (1000 active contacts/month billed annually)
Active contact is a contact included in one or more campaigns within a 12-month period
Up to 365 emails per year can be sent to one active contact
Custom pricing with the purchase of 50,000+ active contacts
User License
Cloud – $50/user/month billed annually
On-site – $850 per license/lifetime
With the purchase of 1000 active contacts the first license is free
Pricing for Service Module
Customer Center Package
Cloud – $35/user/month
On-site – $600 per user
Ideal for companies looking to automate helpdesk and contact center operations
A set of tools to deliver excellent customer service and manage omnichannel communications
Service Enterprise Package
Cloud – $50/user/month
On-site – $850 per user
Ideal for medium and large businesses who want to automate internal and external operations and ITIL processes.
Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.
bpm’online CRM offers open API options that allows it to be integrated with virtually any third-party application. Be it phone systems and social listening tools or analytics programs and ERP applications, this can blend seamlessly with your preferred business systems. Among the products you can integrate it with are:
Kapture seamlessly integrates with your daily-use applications, offering 1000+ custom-built, industry-specific integrations for enterprises, supported by dedicated customer support and the industry’s fastest deployment.
CRM Integration
Zoho
Freshdesk
Zendesk
Hubspot
Jira
Salesforce
Call Integration
Twilio
Exotel
Genesys
Sr.Knowlarity
Ozonetel-Cloudagent
Airtel
Tata Tele services
Ameyo
Ubona
Whatsapp Integration
Gupshup
Meta
Twilio
360dialog
Haptik
Yellow
Social Media Integrations
Facebook
Instagram
WhatsApp
Linkedin
X
Youtube
Line
Play Store
App Store
eCommerce & Logistics Integrations
Shopify
Unicommerce
Magento
Woocommerce
Lazada
Shopee
Blue Dart
Delhivery
Square
Payments Integrations
Paypal
RuPay
Razorpay
PayTM
PhonePe
PayU
ERP Integrations
Oracle
Dynamics 365
SAP
Plumsoft
Google Cloud Platform
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
All the data, details and experiences that we provided in this analysis were taken from official vendor websites, promotional resources available online, real-life experience from real users as well as our individual hands-on use of each solution by an expert. We pay a lot of attention to thoroughly study every solution, so we not only study it on our own, but we also match our findings with opinions of other people from the SaaS community.
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