What is better Botmind or Vivantio? If you want a competent Customer Support Software product for your enterprise you need to make time to evaluate a wide range of options. It doesn’t have to be difficult, and can be as easy as matching their functionalities in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can check Botmind’s overall score of 8.0 and compare it against Vivantio’s score of 8.4; or Botmind’s user satisfaction level at 100% versus Vivantio’s 93% satisfaction score.
The comparison can help you find out the good and bad points of each program, and choose which suits you requirements better. On top of the robust features, the solution that is easy to understand and use is always the better option.
As of now, the top products in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Botmind integrates with the following applications:
Zendesk
Freshchat
Intercom
FrontApp
RingCentral Engage
CMS :
Prestashop
Shopify
Magento
Wordpress
Custom CMS
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative SaaS platform built to help digital customer experience companies to scale support and enhance customer experience with an AI-powered agent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both Botmind and Vivantio were tested by a group of independent SaaS experts who carried out a detailed study of all important elements of each software. Their final rating was prepared with unique SmartScore system that gives a separate partial score to every factor including: main features, customer support, mobile device support, security, client satisfaction and market presence. We know useful features are not the only factor crucial to a company so we make sure we pay attention to all sides of a product prior to giving it a final score.
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