Groove
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
Pricing Info
Pricing Info
One Plan. All Features You Need – $99 – 5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
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Ticketing System
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Email Ticketing
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Workflow automation
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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AI Agents
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AI Copilot
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CSAT Surveys
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WhatsApp & SMS
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Instagram & Facebook
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Knowledge Base
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Custom Dashboard
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Scheduled Reports
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Recurring Tickets
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Role-Based Access Control
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Custom Email Templates
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Custom Fields
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Multibrand Help Desk
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Multiple SLAs & Business Hours
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Ticket Approval
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Integration Marketplace
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API & Developer Platform
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40+ Global Languages Including RTL
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SSO / SAML Authentication
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Audit Logs
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HIPAA Compliance
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Free Migration
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Professional Onboarding
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24×7 Support
AI Agent for Every Channel – $20 – 1000 AI Credits per month
Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.
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Instant 24/7 answers on every channel
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Adaptive to high-volume spikes
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Reduces workload for your support team
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Flexible credit usage so you pay only for what you actually use
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Seamless escalation to human agents
AI Copilot to Boost Your Support – $20 – 1 Agent per month
Give your agents an AI Copilot that writes, summarizes & saves hours daily.
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Unlimited AI — no usage caps
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Personalized, context-aware responses in seconds
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Instant conversation summaries for faster resolutions
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Consistent tone across all customer interactions
Assists agents with faster, smarter responses
BoldDesk® for Nonprofits
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Access to all the features included in BoldDesk
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10 free agents
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100+ features
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Free expert migration service
10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
BoldDesk® for Startups – FREE
Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth.
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Qualifying startups get free use of BoldDesk® for a period of 12 months
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10 Agents at no charge
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All the features of the BoldDesk®
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World-class support included – Help getting started + Questions answered along the way
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Free data migration
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Rapid onboarding process
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Clear qualifying criteria – See https://www.bolddesk.com/startups to review the terms and apply!
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Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.
Integrations
Integrations
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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Calendly
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Boldsign
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Pipedrive
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LINE
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Krispcall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Visa, Apple, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldDesk is a comprehensive customer support platform that streamlines ticket management, enhances productivity, and improves customer satisfaction.
Company Email
Contact No.
Company's Address
Syncfusion, Inc.
2501 Aerial Center Parkway, Suite 111 Morrisville,, NC 27560,
USA
BoldDesk Comparisons
Popular BoldDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
General
- Mailbox
- Reporting Data Retention
- Team Management
- API Access
- Satisfaction Rating Collection
- Workflow Automation
- Customer Profiling
- @Mention Capability
- Internal Note Taking
- Canned Replies
- Knowledge Base
- SSO/SAML
- HIPAA Compliance
- Live Chat
- White Labeling
Email Management
- Unified Inbox View
- Advanced Email Formatting
- File Support
- Automated BCC
- Bulk Action Options
- Collapsible Email Threads
- Custom Folder Creation
- Email Signature Creation
- Conversation Merging
- Inbox Migration
- Email Snoozing
- Spam Filtering
- Open Tracking
- Outgoing SMTP
- Phone Conversation
- Built-In Search Engine
- Email Tagging
- Unsend Function
Customer Insights
- Contact Detail Storage
- Customer History
Team Collaboration
- Agent Availability Tracking
- Assignment Management
- Inbox Segmentation
- Agent Permissions
- Email Notifications
- Collision Detection
- Assignment Status
Reporting
- Company Reporting
- Productivity Tracking
- Reporting Retention
- Conversation Reporting
- Happiness Reporting
- Timezone Configuration
- Custom Views
- Data Exporting
- Printable Reports
Pricing Info
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Starter – $15/month/user (billed annually); $19/month/user (billed monthly)
- 1 Mailbox
- 1 Basic Knowledge Base
- Supports 2 to 10 Users
- Reporting Feature
- Support Widget
- Accommodates a Maximum of 10 Canned Replies
- @Mention Capability
Plus – $29/month (billed annually); $34/month (billed monthly)
- Includes All Starter Features
- 5 Mailboxes
- Reporting Feature
- Rules and Workflow Automation
- Satisfaction Rating Collection
- Team Management
- API and 30+ Integrations
Pro – $39/month (billed annually); $49/month (billed monthly)
- Includes All Plus Features
- 25 Mailboxes
- Custom Field Options
- Integration with Salesforce, HubspotApps, and Jira
- IP Restrictions
- SSO/SAML
- HIPAA Compliance
Integrations
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
- Slack
- Olark
- HipChat
- Snap Engage
- Zapier
- MailChimp
- Campaign Monitor
- Constant Contact
- Highrise
- Batchbook
- Zoho
- Capsule
- Nimble
- Github
- Stripe
- Shopify
- Trello
- Delighted
- JustCall
- PieSync
- Nicereply
- Chargebee
- Influx
- Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Company Email
Company's Address
Groove Comparisons
Popular Groove Alternatives
Please note that even though both BoldDesk and Groove may provide a reliable set of features every service might be aimed at a different business size. If you are comparing features you should focus on a business size they are meant for. Some functionalities may scale up with no problem for huge enterprises but if you have a small or mid-sized company it’s often better to refrain paying for complex features that you might never use.
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