What is better BMC Remedy 9 or ConnectWise Control? To make sure you acquire the most efficient and productive Help Desk Software for your firm, you should compare products available on the market. For instance, here you can match BMC Remedy 9’s overall score of 8.3 against ConnectWise Control’s score of 9.0. You can even evaluate their general user satisfaction: BMC Remedy 9 (97%) vs. ConnectWise Control (100%).
In addition, you can assess their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the best software for your requirements. It’s clear you have to know your unique needs to realize which solution meets those needs.
We did our best to review all popular products that you can find on the market, but among them these three deserved our special attention: .
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and statistics that we presented in this table were collected from official company pages, marketing materials available online, actual experience from real clients as well as our own direct use of each service by a professional reviewer. We pay a lot of attention to comprehensively analyze every service, so we not only analyze it internally, but we also compare our observations with views of other users from the B2B community.
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