What is better Bitrix24 or Zendesk? With various functions, pricing, terms, and more to check, finding the right Knowledge Management Software for your company is tough. However by using our system, it is simple to match the features of Bitrix24 and Zendesk including their general SmartScore, respectively as: 9.0 and 9.7 for overall score and 96% and 98% for user satisfaction.
You can also compare them feature by feature check out which software is a better fit for your company. Keep in mind to use a trial version first prior to subscribing to experience how the program works in practical situations.
Our team put a lot of effort to prepare reviews of all popular Collaboration Software solutions that you can find on the market, but among them these three deserved our special attention: Smartsheet, Wrike, monday.com.
Bitrix24 comes with an open API, so it’s easy to customize and integrate this system with other business solutions that you may be using. Integrations are available for Zapier, Quickbooks, Facebook, Freshbooks, Xero, Dropbox, Box, GSuite, Microsoft Office 365, Asana, Zoho, Pipedrive and almost all other popular SaaS products
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Samsung, Volkswagen, Vogue, PC Magazine
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bitrix24 offers tools for collaboration in key business processes like CRM, project management, time management, tasking, and document management. Its feature set also includes a daily planner and a time management module. Bitrix24 also provides a robust reporting module for tasks and performance.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as crucial as features and client support level are pricing options offered by Bitrix24 and Zendesk. While pricing should not be the sole factor it’s definitely a significant thing to think about. You should try to find a flexible pricing plan that can be adjusted to your business size and easily scaled up if your business grows. Be sure that you don’t pick pricing plans that have advanced functionalities that you won’t find useful and always try to get in touch with the vendor directly as enterprises can often benefit from discounts. You should also try out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a solid overview of what it’s like to work with Bitrix24 and Zendesk.
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