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Compare BeAnywhere Support Express vs Help Scout

What is better BeAnywhere Support Express or Help Scout? Selecting the most appropriate Help Desk Software for your business is not that easy with so many features, choices, and terms to take note of. But, relying on our review directory will allow you to cut down the necessary steps by showing all major software in a single location.

For example, you can match BeAnywhere Support Express and Help Scout for their tools and overall scores, in this case, 7.2 and 8.9, respectively. Likewise, you can compare which software has higher general user satisfaction rating: 77% (BeAnywhere Support Express) and 98% (Help Scout) to learn which one is better for your company. Don’t just buy the solution with the most attractive price, but the software that gives the most cost-effective value.

We did our best to review all popular Help Desk Software products available on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 77%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • One Click
  • Firewall Friendly
  • Multiple Connection Methods
  • Compatibility with any Java-enabled device
  • Compatible with Windows, OS, iOS, and Android
  • No Administrative privileges Required
  • Multi-Session Handling
  • Windows UA Compatible
  • Advanced Remote Desktop
  • Auto Scale, Auto Scroll and Full Screen
  • Service Monitoring
  • Session Recording
  • Tailor your support
  • Groups and Departments
  • Advanced Computer Management
  • Instant Notifications
  • Exclusive Link
  • Website integration
  • Admin Area Mobile
  • FREE Remote Monitoring
  • Multi-Monitor Navigation
  • Blank Remote Screen
  • Block remote keyboard and mouse
  • Laser Pointer
  • Powerful system shell
  • File Transfer
  • Detailed System Information Module
  • Port Forwarding
  • Reboot and Reconnect with autologon
  • Install as a server
  • Compatible with Windows TS/RDP
  • Integrated VoIP conference
  • Collaborative sessions with multiple technicians
  • Share your screen with clients
  • Pause or transfer sessions
  • Run the console from a Terminal Server
  • TCP Direct Mode
  • Save time with keyboard shortcuts
  • Wake-on Lan
  • End-User Module

Pricing Info

Business can avail of BeAnywhere Support Express in 4 different bundles.

Free

  • 1 Tech
  • Forever Free
  • No Unattended Support
  • 5 Sessions a day
  • Mail Support

Lite ($29/month)

  • 1 Tech
  • Unlimited Sessions
  • No Unattended Support
  • Free Updates
  • Full Support

Business ($79/month)

  • 3 Techs
  • 100 Agents per lic.
  • 5 RMM Lite Licenses
  • Collaborative Sessions
  • Port Forwarding

Corporate ($599/12 months)

  • 1 Tech
  • 300 Agents per lic.
  • 10 RMM Lite Licenses
  • Premium Features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tech CL, POS Informatics, Softideia, Solunet

Integrations

BeAnywhere Support Express supports the following integrations:

  • BeAnywhere inSight
  • BitDefender

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The best-in-class remote solution available on the market offering the industry's fastest protocol

Company Email

contact@beanywhere.com

Contact No.

Company's Address

Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

Pricing Info

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Trello, GrubHub, Basecamp, Treehouse

Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.

Company Email

Contact No.

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

It may not always be enough to just compare BeAnywhere Support Express and Help Scout against each other. Even though useful tools, pricing and customer comments are all important and should be considered when making a final choice, you should also check out the recognition and awards merited by every software. Very often a less dominant solution may turn out to be an amazing choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that despite lesser market popularity it’s a worthy contender to the apps that rule the market.

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