What is better AVOXI Genius or Pindrop? We are here to simplify the process of assessing Customer Support Software products for you. For instance, on this page you can examine the overall performance of AVOXI Genius (9.0) and compare it with the overall performance of Pindrop (7.6). You may also match their overall user satisfaction rating: AVOXI Genius (97%) vs. Pindrop (94%).
Likewise, lexamine their features in detail to see which product can better address your company’s requirements. In general, any business solution should allow you to quickly view the big picture, at the same time offering you easy access to the details.
We realize that not all people have enough time to try out a large number of various products, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
You should pay attention to the fact that even though both AVOXI Genius and Pindrop may have an excellent array of features each service might be designed for a different business size. If you are analyzing various solutions you may want to give some attention to a company size they are catering to. Certain features could scale up with no problem for big enterprises but if you run a small or medium business it’s often better to stay away from paying for complex features that you may never actually use.
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