What is better Atlassian Confluence or Zendesk? If you need an efficient Customer Support Software product for your organization you must make time to compare a wide range of solutions. It doesn’t have to be difficult, and can be as straightforward as matching their traits in a table like the one below. You will also get a quick idea how each product functions. For instance, on this page you can find Atlassian Confluence’s overall score of 9.1 and compare it against Zendesk’s score of 9.7; or Atlassian Confluence’s user satisfaction level at 98% versus Zendesk’s 98% satisfaction score.
The comparison will allow you to identify the strengths and weaknesses of each software, and make up your mind on which one suits you requirements better. On top of the robust features, the application which is simple and intuitive is always the better product.
Those of you who are pressed for time or need a Collaboration Software advice from our team might want to take a look at these top choices for the current year: Smartsheet, monday.com, Wrike.
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be enough to just compare Atlassian Confluence and Zendesk against one another. While specific features, cost and customer reviews are all important and should be considered when making a final choice, you should also take a look at the recognition and awards won by every software. Frequently a less popular software may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which proves that despite smaller market presence it’s a significant rival to the apps that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
