What is better Atera or eDesk? Buying the ideal Help Desk Software product is all about evaluating numerous solutions and figuring out the top program for your specific needs. Our unique algorythm will give you an instant look at the general rating of Atera and eDesk. For overall quality and performance, Atera scored 9.0, while eDesk scored 8.0. On the other hand, for user satisfaction, Atera earned 100%, while eDesk earned 100%.
Below it's also possible to check their characteristics, terms, plans, etc. to see which software will be more appropriate for your needs. One key feature to evaluate is if the software lets you to enable/disable restrictions on different types of users to secure any confidential company data.
We realize that not all businesses have the time to examine dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the IT Service Software category are: Freshservice, LiveAgent, Zendesk.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
You shouldn’t expect only a wide set of features and flexible pricing plans from a reliable Help Desk Software. Almost as important as main features is a top-notch customer support. You want to ensure that if you have any questions about Atera or eDesk, or you face some problems, or maybe you’ll want to ask for a specific update or feature beneficial to your team you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. Additionally, it’s a significant advantage if you are able to benefit from personal training or at least a knowledge base you can use.
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