What is better Atera or Agiloft Agile Service Desk Suite? Today’s enterprises require the most effective IT Asset Management Software product to remain competitive. On this page we help you with choosing the right solution, by allowing you to examine Atera and Agiloft Agile Service Desk Suite down to the very details of their individual features.
You may also examine our total scoring values, which rate the software all round quality and performance. Atera got a 9.0 score, while Agiloft Agile Service Desk Suite has a score of 8.8. Likewise, it is possible to compare their general user satisfaction rating: 100% (Atera) against 91% (Agiloft Agile Service Desk Suite). Keep in mind to opt for the solution that best addresses your most crucial needs, not the solution with a lot of features.
Our experts made sure to review all popular IT Service Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshservice, LiveAgent.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Agiloft offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Free – Free
Up to 5 Power Users
Up to 5 End Users
Timer-Based Rules/48-Hour Intervals
Professional – $45.00/license/month
All Free Features
5 Minimum Power Users
Timer-Based Rules/5-Minute Intervals
Support Portal
Phone Support
Professional Unlimited – $65.00/license/month
All Professional Features
Multi-Language Support
Unlimited End Users
Customer Portals
Employee Portals
Enterprise – $95.00/license/month
All Professional Unlimited Features
Web Services API
REST API
Python Scripting
Perl Scripting
JSON Integration
Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.
Almost as essential as features and user support responsiveness are pricing options made available by Atera and Agiloft Agile Service Desk Suite. Even though pricing should not be the sole aspect it’s surely an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and painlessly scaled up if your team expands. Make sure you don’t choose packages that include advanced tools that you won’t find useful and always try to contact with the vendor directly because big companies can often benefit from discounts. You should also give a chance to a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to pay any money and offers a practical overview of what it’s like to work with Atera and Agiloft Agile Service Desk Suite.
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