What is better Appcues or Salesforce Service Cloud? With different features, pricing, conditions, and more to compare, choosing the best CRM Software for your organization is tough. Nevertheless making use of our system, it's easy to match the characteristics of Appcues and Salesforce Service Cloud as well as their general SmartScore, respectively as: 9.0 and 9.6 for overall score and 100% and 97% for user satisfaction.
You can also review them feature by feature and see which application is a better fit for your company. Don’t forget to get a free trial first prior to getting a plan to see how the software can benefit you in real scenarios.
We did our best to prepare reviews of all popular Customer Experience Management Software services available on the market, but among them these three caught our special attention: Zendesk, Alchemer, Smartlook.
Appcues’s SMB and enterprise pricing comes as a monthly or annual subscription, depending on the number of your monthly active users, and the type of features you wish to include. Here’s a breakdown of the plans for companies with 1-400 active monthly users, paid annually:
Starter – $69 per month (annual subscription)
Unlimited flows
Appcues branding
Audience targeting & personalization
Standard – $99 per month (annual subscription)
All Starter features
A/B testing
No branding
Advanced behavioral targeting
Enterprise – from $2,500 per month (annual subscription)
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Both Appcues and Salesforce Service Cloud were tested by a group of independent SaaS experts who carried out a thorough analysis of all crucial elements of every service. Their final rating was calculated by means of unique SmartScore algorithm which provides an individual partial score to each factor such as: main features, customer support, mobile device support, security, customer satisfaction and reviews in other media. We realize useful features are not the only factor essential to a business so we make sure we pay attention to all sides of a app before calculating its final score.
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