What is better ALVAO or contactSPACE? Various companies demand different types of Customer Support Software. To learn which solution suits you, think of reviewing various alternatives feature by feature an taking into consideration their terms and pricing. Similarly, you can get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: ALVAO (8.7) vs. contactSPACE (8.0) for overall quality and usefulness; ALVAO (96%) vs. contactSPACE (100%) for user satisfaction rating. Check out their strong and low points and see which software is a better option for your company. An effective, simple tactic is to note down the strengths and weaknesses of both solutions next to each other and check which app comes on top.
Our team put a lot of effort to review all popular IT Management Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Norton Security, monday.com, aqua cloud.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
In case you continue having doubts about which solution will work best in your case it might be a good idea to investigate each service’s social metrics. These metrics are usually a sign of how popular every solution is and how wide is its online presence. For instance ALVAO Twitter profile has currently 0 followers. At the same time contactSPACE Twitter is followed by 61 users.
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