OTRS
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management
- Self-Service Portal
- Knowledge Base
- CMDB
- Hardware/Software Inventory Management
Pricing Info
Pricing Info
Three flexible pricing options to choose from:
Integrations
Integrations
Alloy Navigator integrates with the following business systems and applications:
- Alloy Discovery
- Third-party systems using API
- Zapier
- Office365
- Azure
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Freeman, ADIS International, Titusville Area Hospital
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind.
Company Email
pr@alloysoftware.com
Contact No.
Company's Address
Alloy Software, Inc.
400 Broadacres Dr, Suite 100
Bloomfield, NJ 07003
United States
Alloy Navigator Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automation and processes
- Channels
- Ticket management
- Security & permissions
- Time management
Pricing Info
OTRS offers a simple enterprise pricing structure tiered in these four plans:
Silver – by quote
- 10 concurrent agents
- 50GB data storage
- 3 feature add-ons
- 8 hours of recovery time
- Certified data centers
Gold – by quote
- 50 concurrent agents
- 40GB storage
- 7 feature add-ons
- 6 hours of recovery time
- Certified data centers
Titanium – by quote
- 100 concurrent agents
- 100GB storage
- 10 feature add-ons
- 4 hours of recovery time
Platinum – by quote
- 200 concurrent agents
- Certified data centers
- 2 hours of recovery time
- Unlimited feature add-ons
Integrations
OTRS integrates with the following applications:
- Nagios
- JIRA
- Redmine
- SysAid
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitel, Sony, Acer
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Company Email
sales@otrs.com
Contact No.
Company's Address
OTRS,
Oberursel
Germany
OTRS Comparisons
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You should note that even though both Alloy Navigator and OTRS may offer a top quality range of features every service might be aimed at a different business size. If you are comparing features you may want to give some attention to a business size they are catering to. Certain functionalities might scale up with no problem for huge enterprises but if you run a small or mid-sized business it’s often more sensible to refrain paying for complex features that you may never actually use.
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