What is better AlertOps or HaloITSM? Examining products to find the best Customer Support Software doesn't have to be hard. On our review platform, we enable you to match AlertOps and HaloITSM and quickly evaluate their distinct features. We allow you to take a look at their uniqe benefits, supported devices, level of support, pricing, terms, and more.
You may also compare their overall score (8.0 for AlertOps vs. 8.0 for HaloITSM) and overall customer satisfaction level (98% for AlertOps vs. 95% for HaloITSM). Take your time and compare your leading alternatives and find out which one is right for your company. Similarly, you have to consider the software vendor’s business viability; can you count on them and will they still be operating a few years from now?
We are aware that not all companies have the time to test a large number of different services, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: LiveAgent, Freshservice, Zendesk.
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
Android & iOS app
Unlimited push & email notifications
125 SMS or 25 Voice notifications (US/Canada)
75 SMS or 25 Voice notifications (International)
Unlimited teams
On-call schedules
Escalations
Open API
Integrations with monitoring tools
Integrations with ChatOps
Security roles
Incident alert prioritization & deduplication
Rich alerts
Alert lifecycle monitoring
Unlimited API requests
Support via online help center
Standard – $8/month ($5 if billed annually)
All features in Starter Pack, Plus:
Unlimited SMS or Voice notifications (US/Canada)
25 SMS or 25 Voice notifications/user/month (International)
Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
All features in Standard Plan, Plus:
Unlimited SMS or Voice notifications (International)
AlertOps is an incident management solution that provides ITOps, DevOps, SecOps, amd IT helpdesk teams with an efficient and effective way to monitor, analyze, and resolve critical and complex IT events and issues.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
The apps examined on this page are merely a sliver of our full Customer Support Software category and you should take into account that there may be more reliable solutions available. If you want to ensure you make the wisest choice for your business we definitely encourage you to analyze more software first. It may also be a good idea to study our top 10 Customer Support Software list to learn which software are now the highest-rated ones and dominate the market.
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