What is better Acquire or Hiver? Various businesses want different types of Customer Support Software. To learn which one suits you, think about evaluating various alternatives feature by feature along with their terms and costs. Likewise, you will get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Acquire (8.5) vs. Hiver (8.8) for overall quality and performance; Acquire (99%) vs. Hiver (96%) for user satisfaction rating. Check out their high and weaker points and find out which software is a more sensible choice for your company. One simple but effective tip is to list the strengths and weaknesses of both services side by side and check which software is better.
In case you you need to quickly decide on the top Customer Support Software according to our review team we advise you examine one of these solutions: Freshdesk, Zendesk, Freshdesk Omni.
Acquire integrates with the following business systems and applications:
Microsoft Dynamic CRM
Zoho
Salesforce
Hubspot
Infusionsoft
SugarCRM
Zoho support
Freshdesk
Zendesk
Zapier
Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Samsung, Lexus, Audi, Kleer
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Acquire is an improved solution that has increased its capability from just live chat to become a complete multi-channel customer communication platform. It has innovative tools like speech recognition, one-way video support, visitor journeys, and real-time traffic analytics. With this full-stack, you can be confident with the support you provide.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
In the event you are still having doubts about which software will perform best for your company it may be a good idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular each service is and how big is its online presence. For instance, in case of Facebook Acquire has 98 likes on their official page while Hiver profile is liked by 312 users.
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