What is better 8x8 Call Center or Messagepoint? If you want a competent Communications Software product for your organization you have to make time to assess a wide range of alternatives. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a quick idea how each product performs. For instance, on this page you can see 8x8 Call Center’s overall score of 8.5 and compare it against Messagepoint’s score of 7.6; or 8x8 Call Center’s user satisfaction level at 78% versus Messagepoint’s 100% satisfaction score.
The contrast will allow you to identify the strengths and weaknesses of each software, and choose which matches your requirements better. Beyond the rich features, the software that’s simple to grasp and use is always the better option.
We are aware that not all people have enough time to examine a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the category are: .
Messagepoint offers three paid plans which you can avail through subscription. Here are the details:
Department Plan – By quote
This plan is used by a specific LOB (lines of businesses), business unit, or department that is operating within a designated territory such as United States, Canada, Latin America, EMEA, and Asia-Pacific.
Enterprise Plan – By quote
This plan is created for organizations that have multiple LOBs operating within a designated territory such as United States, Canada, Latin America, EMEA, and Asia-Pacific.
Global Plan – By quote
Global Plan aims to serve the communications needs of multiple LOBs that are operating under the same organization across multiple designated territories.
Messagepoint integrates with the composition and communications delivery systems and tools that you are currently using.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sun Life Financial, AllianceData, Citibank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based customer communications management software designed to easily and quickly create, edit, test, review, share, and track contents for your customer-centric communications.
In case you are still having doubts about which solution will perform best in your case it might be a sound idea to examine each service’s social metrics. Such metrics are frequently an indicator of how popular each software is and how big is its online presence. For instance, in case of Facebook 8x8 Call Center has 8131 likes on their official profile while Messagepoint profile is liked by 116 people.
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