What is better ZupportDesk or PHC Service FX? Purchasing the suitable Help Desk Software product is as simple as comparing the good and low functions and terms offered by ZupportDesk and PHC Service FX. Here it's also possible to match their general scores: 8.0 for ZupportDesk vs. 6.7 for PHC Service FX. Or you can look at their general user satisfaction rating, N/A% for ZupportDesk vs. 99% for PHC Service FX.
We suggest that you take some time to analyze their unique features and determine which one is the better choice for your organization. Likewise, don’t forget to factor in your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile platform to help you work away from your office.
We did our best to review all popular Help Desk Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Live Chat Packages:
Small Team – Free
3 Users Max
1 Widget
30 Chats Per Month
30 Day Chat History
Basic Widget Customization
Business – $10/month or $8/month (Annual Billing)
Unlimited Widgets
Unlimited Chats
Unlimited Chat History
Advanced Chat Customization
Widget Rebranding
Proactive Chat
Real-Time Dashboard
Triggers
Departments
Roles & Permissions
Analytical Reports
Unlimited Contacts
Rich Content Articles
Customizable Header & Footer
Support Tickets Packages:
Small Team – Free
3 Users Max
30 Tickets Per Month
1 Inbox
1 Workflow
Business – $15/month or $12/month (Annual Billing)
PHC Service FX comes with three plans that cater to varying help desk needs of your organization.
Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.
Net Edition. This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.
Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.
With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.
PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.
Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.
If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sunnergetic, Wiz Interactive, Gumelo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative business software with a unique user experience.
Almost as essential as functionalities and customer support responsiveness are pricing options made available by ZupportDesk and PHC Service FX. While pricing should not be the sole element it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up every time your business develops. You should be certain you don’t select plans that include extra features that you won’t find useful and always make an effort to contact with the vendor directly as enterprises can often count on discounts. You should also try out a free trial or demo of every product to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a practical overview of what it’s like to work with ZupportDesk and PHC Service FX.
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