LivePerson
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
Popular Zendesk Chat Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Super-fast interactions
- Asynchronous loading
- Geolocation
- Tailored customer experience
- Efficient site visitor targets
- Chat
- Personalized invitation
- Multiple languages
- Dashboards
- Videos and webinars
Pricing Info
To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert.
Integrations
- LivePerson IBM Plugin
- LivePerson hybris Plugin
- LivePerson Demandware plugin
- Share My Screen by VeriShow
- Chat Queue Video by Invodo
- Demandbase Targeting and Personalization Platform
- samesurf
- SayIt
- Creative Virtual V-Person
- nanoRep Customer Service Software
- Mobile Agent
- Watchitoo
- TA Vision Off Hour Representative
- WalkMe for LivePerson
- Question & Answer Widget
- Share File by VeriShow
- noHold
- Localayer (Verdata)
- IntelliResponse Virtual Agent
- tracx Social Media Management System
- ChatID
- Audio / Video Conferencing by VeriShow
- Salesforce Integration
- Mobile Commons
- empathy
- Smartlive Mobile
- SeeWhy
- SDL BeGlobal for LivePerson
- Geofluent
- BannerPlay
- RightAnswers Unified Knowledge Platform
- SpeakLike
- Lightbox Effect for Chat Invitation
- TurnTo
- Chat Translator by VeriShow
- Embedded Chat Window
- CPattern
- Customized Chat Window
- Zoomdata
- Rapleaf
- EU Cookie App
- Invodo
- Proactive Chat from Video by Invodo
- Barilliance eCommerce Personalization
- QUERYM
- Visitor’s Doc by VeriShow
- Apple iPhone Mobile Chat Sample
- Inteliwise
- Chat from Instant Messaging Applications
- Support Machine’s Automated Sales Agent
- Automated Sales Agent
- Android Mobile Chat Sample
- TA Vision Live Agent Filter
- Shared Shopping Cart
- Support Machines’ Automated Customer Service Agent
- Automated Customer Service Agent
- Personetics Virtual Agent
- Co-browsing by VeriShow
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
T-mobile, Home Depot, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Drive online conversions and improve customer loyalty with LivePerson, a market leader in real-time intelligent customer engagement.
Company Email
Contact No.
Company's Address
475 10th Ave
5th Floor
New York, NY 10018
LivePerson Comparisons
Popular LivePerson Alternatives
The apps examined on this page are merely a small sample of our full Customer Support Software category and you should take into account that there could be more desirable options out there. If you would like to make sure you make the best possible choice for your team we definitely encourage you to test more software first. You can also consider to study our top 10 Customer Support Software ranking to find out which apps are at the moment the highest-ranking ones and dominate the market.
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