What is better Zoho Desk or Semantria? Finding the best Customer Support Software product is all about comparing different solutions and determining the top program for your specific needs. Our unique algorythm provides you with a brief look at the general rating of Zoho Desk and Semantria. For general quality and performance, Zoho Desk scored 9.0, while Semantria scored 7.2. On the other hand, for user satisfaction, Zoho Desk earned 100%, while Semantria earned 100%.
Below it's also possible to verify their functions, terms, plans, etc. to see which application will be more suitable for your needs. One key aspect to check is if the application can enable/disable permissions on different types of users to limit the exposure of any sensitive company data.
Our experts made sure to prepare reviews of all popular Customer Support Software products available out there, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as crucial as useful features and customer support level are pricing packages provided by Zoho Desk and Semantria. While cost should not be a deciding factor it’s surely an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up every time your team grows. You should be certain you don’t pick plans that include additional features that you won’t use and always try to get in touch with the vendor directly because enterprises can frequently benefit from special pricing. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t need you to spend any money and provides you with a solid overview of what it’s like to work with Zoho Desk and Semantria.
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